Encanto is about generational trauma and she's the shitty overbearing family matriarch
She gets kinda redeemed at the end and realizes what she's done but she's already done a lot of damage. Not a traditional villain but an effective one, better than most of what Disney has come up with in the past two decades
(|| ' ' ||) When have you ever seen three big, very smooth arcs
. /|_|\ of hair sticking out of a person's forehead? I haven't!