LogFAQs > #975127826

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Topic	Who here ever worked at an IT call center?
yemmy 07/28/23 10:47:59 PM #44:	andel posted... when i was in college i worked at a directv call center and it was the most soul crushing job i ever had. constantly talking on the phone to idiots for 9 hours at night with two 15 minute breaks and one 30 minute lunch and practically no down time. some of the stuff would be funny like pervy old dudes that ordered porn and couldn't get it to play but mostly it was just morons who couldn't follow the simplest directions. i wouldn't recommend anyone working at a call center if they can help it unless they just really like talking to strangers This sounds more like my situation except I'm dealing with medical staff instead of just tv customers. As far as the 30 minute lunch, 15 minute break and high volume calls from people who simply won't follow directions. The only difference is that direct tv probably had a script and you also only had a handful of actual problems you could handle(I could be totally wrong though, just guessing from the people I know who did direct tv). There are literal thousands of kbs(knowledge base articles, basically how to fix shit) for my job, and I gotta troubleshoot like a thousand different things depending on the call. A lot of calls are easy like unlocking an account or changing a password but most are pretty much searching a database for a KB until you find a solution (which either tells you possible solutions or who to route the call to that has more access). Also this is 24/7/365. Since I'm new, fuck Christmas, fuck Thanksgiving etc and also I don't even get extra money for working holidays or holiday pay or pto until I've been there 9 months. It's definitely a downgrade. I'm used to 1 hour lunches, not as busy of work but I contractors that sell devices to school systems can afford to treat their workers right. Like honestly considering I can stand around at target as a cashier or customer service and make about the same it's not really encouraging considering it takes years for most people to move up the ladder to something different --- p226 <cite>yemmy posted [p:975127826] in Who here e... [t:80521352]...</cite> <quote>andel posted... </cite><quote>when i was in college i worked at a directv call center and it was the most soul crushing job i ever had. constantly talking on the phone to idiots for 9 hours at night with two 15 minute breaks and one 30 minute lunch and practically no down time. some of the stuff would be funny like pervy old dudes that ordered porn and couldn't get it to play but mostly it was just morons who couldn't follow the simplest directions. i wouldn't recommend anyone working at a call center if they can help it unless they just really like talking to strangers</quote>This sounds more like my situation except I'm dealing with medical staff instead of just tv customers. As far as the 30 minute lunch, 15 minute break and high volume calls from people who simply won't follow directions. The only difference is that direct tv probably had a script and you also only had a handful of actual problems you could handle(I could be totally wrong though, just guessing from the people I know who did direct tv). There are literal thousands of kbs(knowledge base articles, basically how to fix shit) for my job, and I gotta troubleshoot like a thousand different things depending on the call. A lot of calls are easy like unlocking an account or changing a password but most are pretty much searching a database for a KB until you find a solution (which either tells you possible solutions or who to route the call to that has more access).Also this is 24/7/365. Since I'm new, fuck Christmas, fuck Thanksgiving etc and also I don't even get extra money for working holidays or holiday pay or pto until I've been there 9 months. It's definitely a downgrade. I'm used to 1 hour lunches, not as busy of work but I contractors that sell devices to school systems can afford to treat their workers right. Like honestly considering I can stand around at target as a cashier or customer service and make about the same it's not really encouraging considering it takes years for most people to move up the ladder to something different --- p226</quote> ... Copied to Clipboard!
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