Customer: Please cancel this service

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Current Events » Customer: Please cancel this service
Tyranthraxus
05/10/2024
02:00 PM
#1
Me: Are you sure?
Customer: Yes.
Me: Do you want the data I have on you?
Customer: No
Me: So you just want to cancel the service without getting any of the data you have for using the service?
Customer: Yes
Me: Are you really sure you want to do this?
Customer: Yes
Me: ok, it's cancelled.

(5 minutes later)

Customer: WHY ISN'T (service we just cancelled) WORKING!?!?!?!
It says right here in Matthew 16:4 "Jesus doth not need a giant Mecha."
https://i.imgur.com/dQgC4kv.jpg
Baha05
05/10/2024
02:01 PM
#2
Lol
"He may be Mr. Clean, but his soul will always be dirty!"
nekrodev
05/10/2024
02:08 PM
#3
sounds about right

so glad i don't have to deal w/ the general public for 99% of my job
"To be, or not to be - there is no such question. To be! But to be what...?"
FFBE friend ID - 432.640.287 - nekrodev
Giant_Aspirin
05/10/2024
02:17 PM
#4
i assume your job records calls "for quality purposes", so just replay the tape of that phone call lol
I hope something good happens to you today
Playing: God of War: Ragnarok
Tyranthraxus
05/10/2024
02:20 PM
#5
Giant_Aspirin posted...
i assume your job records calls "for quality purposes", so just replay the tape of that phone call lol
I said me but it wasn't really me. This was a highly documented string of meetings with the support and customer service teams which I wasn't a part of but I've been reading the emails and MS teams messages about it.
It says right here in Matthew 16:4 "Jesus doth not need a giant Mecha."
https://i.imgur.com/dQgC4kv.jpg
Rexdragon125
05/10/2024
02:30 PM
#6
Users: We need a button to delete our widgets.
Me: *Adds button*
Users: HELP WE DELETED OUR WIDGET BRING IT BACK

Happens in programming too
kingdrake2
05/10/2024
03:08 PM
#7
Tyranthraxus posted...
Me: Do you want the data I have on you?
Customer: No
Me: So you just want to cancel the service without getting any of the data you have for using the service?
Customer: Yes


i wish that customer thought it through more and have the service cancelled before they got charged for the next month.
it's the right way to do it imo (less hassle for both parties).
currently playing: elder scrolls skyrim (ps5)
RIP Sophie the dog: February 2011-april 2024. we'll miss you alot.
Tyranthraxus
05/10/2024
03:26 PM
#8
kingdrake2 posted...
i wish that customer thought it through more and have the service cancelled before they got charged for the next month.
it's the right way to do it imo (less hassle for both parties).
Cancellations are almost never immediate at my job. There's always a cancellation date and a wind down period where we regularly check our endpoints to make sure nobody is using them.
It says right here in Matthew 16:4 "Jesus doth not need a giant Mecha."
https://i.imgur.com/dQgC4kv.jpg
__Matt
05/10/2024
03:28 PM
#9
I worked for Verizon CS very briefly as my first job. Cancelations were awful. Verizon would change the rules after baiting people into contracts and we had to talk the customer down. The call would take like an hour to cancel someone's service unless they said the magic words.

Worst job ever.
"I'm not quite dead yet" -SBAllen 10/17/2023
Current Events » Customer: Please cancel this service