It sounds like telemarketing or customer care. If so, relax...which includes the volume since your headsets should hear you well. It's also not uncommon for people to slowly transition from training (which was probably a Powerpoint-hell) to the phones.
If it's not, then...uh, whoops.
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http://img812.imageshack.us/img812/3492/eponaharr.jpg
Nominate SuperNiceDog's Guru-choice, then Epona.