From: Weakupedia | #006
It should also be noted that I paid $28 to keep DW7 when it was still retailing for $60.
Also, Digi, what problems have you come across that require calling customer service?
Problems with promotional credits they gave, problems where they charged me twice for membership, problems where games never arrived and problems with debit cards used. Eight months into my membership they told me my card could no longer be used because it with a bank that was incompatible with their system. It was the card I started with. Other negatives include the fact that their billing and membership system is archaic - you can't change your name - it's always the name of the card you're using. They also refuse to move billing periods around, which basically every other company ever will do.
The one time they were helpful was when I sent the wrong game back by mistake, they got it back to me quickly. Shipping times are also very, very good and they do that thing where they send me a new game when the post office scans my return, before it ever gets back to them. That's cool. It's not all bad stuff, it's just lately I've been very upset with them after about a year or so of membership. The fact that the last three months has been horrifying with games, with almost nothing good in the way of non-downloadable games probably enforces my desire to close my account, though. I'm just not playing anything. But again, there are three games I do want to play that they just won't send me. After two weeks of having an open spot.
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Digi
White boards are remarkable.