For the first case:
I heard it's something where in PvP if you capture an area you get a bonus item, in addition to your faction gaining some bonus while the area is yours. What happened is that someone had a level 1 alt account who'd keep capturing the territory back from him so he could keep gaining the bonus.
This is what I heard as well, except it was a group of maxed players of the opposite alignment protecting the level 1. They phrase it horribly, but the actual offense isn't as dumb as the email makes it sound. Someone wasn't thinking when they sent that email.
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"Duel audio? You mean like rap battles?" - termina_rzident
KrahenProphet and Kana are on opposite ends of the Awesome Spectrum.