LogFAQs > #978911336

Ok, and who says you weren't being rude first? Sounds like you started arguing with them and blaming them for the policy.

Employees don't typically start cussing people out unless they are difficult first.

Also factor in that you don't know what kind of day they have had or the people they were dealing with before you. Shitty moods tend to spread when misery loves company.