All of the above. How is it the Customer's fault United overbooked?
I already said the system isn't transparent enough. If no one wants to take the payout they're required to give, the airline gets to make an executive decision. It's their fucking jet, get the fuck off it when they say. If you believe you're owed restitution, that's a civil matter to later be resolved.
By the time you're in the seat you should be guaranteed a flight.
I agree but we're already at the point that requires fundamental changes, prior to this event, this wasn't a guarantee, now, it seems like their policy is changing.
If they want you to give the seat up they should have given a more fair credit.
To what end? Let's not assume that there is a fair credit that also satisfies their profit motive. If no one wants to take what makes economic sense, they're going to have to throw someone off. You can't just give away the house every time you over book.
Are you trolling?
It's not customers fault for overbooking. United Airlines profit isn't the customers issue.
If the issue is due to the airline, which overbooking is, customers shouldn't be penalized. Just think about what you're saying. This man was physically injured due to an issue created by the airline. It's 100% the fault of United Airlines. ---