LogFAQs > #967652308

pkmnlord posted...

Yeah see this is where you and I aren't the same. I gotta engage, I can't just sit back and let someone yell or bitch at me, I gotta wing it right back at them tenfold and also step on their head a little too (metaphorically of course).

But I also have a propensity to get angry when other people are angry at me because I typically see myself as going through life NOT looking for trouble, so when someone's pissed at me regardless if it's actually my fault, I see that as them bringing me trouble and I get pissed back at them for it.

Ya gotta change your viewpoint and try to react with humor instead of anger. Not to the customer of course, just in your head. When I'm on the phone with a pissy client I'm just laughing in my head. Anger will only make things worse. Humor at least can be a solid cope.