wpot posted...I used to order from a Chipotle near me. I sent in a couple internet orders during COVID and they seemed disorganized, but I kept giving them a free pass to get their act together.
Then came the time I ordered, then went to pick up my food 10 minutes after the promise time. I entered at the same time as a guy. He entered line (8ish people) and I watched him get his food and leave. I was waiting with 20ish people to the side. Another person entered at the same time as the first guy left. I watched him get HIS food and leave.
I walked up to the cashier/manager on duty and said "these people to the side had their food promised more than a half hour ago. You need to stop serving people walking up until you have made our food."
"I'm sorry, there's nothing I can do".
"Oh, but there is! You can tell that guy - him, right there - at the beginning of your assembly line to start making the burritos off of all of those slips - right there! - instead of taking new orders. I promise you won't get fired for serving your customers. Easy!"
"I'm sorry, sir, there's nothing I can do".
I made an exaggerated 'are you kidding me face' and, for I believe the only time in my life, told them that they had lost my future business (true). I got my burrito 10 minutes later. First world problem, certainly, but it would have been so damn easy to solve...
I think its just a bad chipotle The one where I live feels like the opposite. I sit and can watch them make like three online order bowls when I get to the front of the line. They are usually apologizing the whole time, too Its probably hard for them to find a good mix