LogFAQs > #967973329

LinkPizza posted...

Thats the whole point. When a waiter/waitress fucks up, you can tell them, and they fix it When a driver fucks up, youre not even suppose to let them know So, thats why people would be mad at drivers and not a waiter/waitress. Because in one case, the problem is resolved.
In the other case, the person who fucked up doesnt care to do their job correctly

The difference is that, unlike a waitress, there's absolutely nothing the driver can do.

Is a food item missing? Most restaurants are tying or otherwise sealing their bags, and drivers are explicitly not allowed to open the bags to check them on pickup. It's meant to prevent tampering, theft, contamination, etc. Sucks, but other than reading the receipt there's basically nothing that the driver is allowed to do. They will get immediately deactivated if a customer reports their food bag was opened.

Wrong order? Sucks, and the driver should be dinged, but there's absolutely no point in sending the driver back to pick up an order that 1) was already marked as picked up on the restaurant's side, and thus thrown away, or 2) cold as hell in the best case.

Delivered to the wrong place? Again, shit move and the driver should be punished. But the driver isn't going to go back and get it. Especially since there's a decently hight chance whoever it was left with now has it, and probably won't just give it back. That's a potentially dangerous confrontation waiting to happen.

I get that it sucks, but after the delivery is done, there's basically nothing more a driver can or should do. It's down to the app's support to make it right. Unless you just want to yell at the driver. Which is exactly why they don't take communication after delivery.