LogFAQs > #968407144

Does anyone have any experience with this? About a week and a half ago I woke up with a lock suddenly on my phone. There was a remote login on my phone from North Carolina, where I don't live, and Google said there was a security breach. So I think I was hacked. For the last week I've tried various passwords (literally made a spreadsheet) that I might have used and no go. So I think it's a new password and impossible to get in, but really I have no idea.

The good news: Google backed up almost all my stuff on that phone. I bought a new phone and was able to get like three quarters of my pictures back, my app data, and just most of my stuff in general.

The bad news: by far the most important thing to me is missing - my QuickMemo documents. I write songs and have countless songs in progress, finished songs I haven't memorized, and even notation sheets for some where I haven't memorized the music itself. But most of it is lyrics. I would pay literally any amount of money to get these back. The old phone is an LG and apparently has an internal QuickMemo app that is not backed up on the cloud. So nothing from it transferred over to my new phone.

Potential solutions: I've read you can "root" these files, do a hard reset on the phone, and still obtain them with an app after the hard reset is done and the password lock is removed. There's one called Dr. Fone that's like $30 and seems like it works based on others' experiences. Are these rooting apps my only option? I'm terrified to hard reset and never get my files back, so I haven't jumped the gun yet. Thinking of taking it somewhere and seeing what they say.

It's really wild to me that I can't just call LG or Verizon where my service is through and prove my identity to get into the phone. But nope, tried calling both and they said the hard reset was my only option.

Any help or advice is greatly appreciated. This has been bumming me out so hard lately and like I said, I'll do whatever it takes to get those files back.