LogFAQs > #975109016

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Topic	Who here ever worked at an IT call center?
yemmy 07/28/23 12:29:03 AM #17:	xGhostchantx posted... This will be 90% of your work: Customer: It's not working You: Okay but like, what exactly isn't working? Customer: Oh .. like .. everything You: Any error messages? Specifically, what isn't working? Customer: Oh ... I don't know You: What did you [click] [on]? Customer: ... the thing, it just won't work I've shadowed a dude for a week lol. It is like that a lot, but a lot of times its like "i cant access x" and i look up the kb (hopefully) and then try like 5 things and if that doesn't work i kick it up to tier 2. A lot of it is active directory bullshit(if im lucky). If not its figuring out why they are blocked out of whatever system. Which isn't all that bad, but there's like 10 systems to learn. Its a lot to throw at someone with adhd. --- p226 <cite>yemmy posted [p:975109016] in Who here e... [t:80521352]...</cite> <quote>xGhostchantx posted... </cite><quote>This will be 90% of your work:Customer: It's not workingYou: Okay but like, what exactly isn't working?Customer: Oh .. like .. everythingYou: Any error messages? Specifically, what isn't working?Customer: Oh ... I don't knowYou: What did you [click] [on]?Customer: ... the thing, it just won't work</quote>I've shadowed a dude for a week lol. It is like that a lot, but a lot of times its like "i cant access x" and i look up the kb (hopefully) and then try like 5 things and if that doesn't work i kick it up to tier 2. A lot of it is active directory bullshit(if im lucky). If not its figuring out why they are blocked out of whatever system.Which isn't all that bad, but there's like 10 systems to learn. Its a lot to throw at someone with adhd. --- p226</quote> ... Copied to Clipboard!
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