LogFAQs > #975123258

BlazinBlue88 posted...

An IT call center seems like a downgrade for someone with a decade of IT experience.

Well I've had some employment gaps but I've been in the IT field since 2009. I started at local PC repair store and did stuff like virus removals/hard drive replacements and did custom PC builds for gamers and small business contracts.

Then I went into full corporate retail which sucked pretty badly(office supply chain). The worst part about that job was having to sell extended service plans to old people that sometimes costed more than the device itself. No commission

Then I worked for a contractor that resold/repaired all of the student laptops for a very very large school system. I then went on to manage my own contract in Memphis TN for all of the teacher laptops where I risked getting stabbed by fentanyl and meth addicts on a nearly daily basis.

Then I moved back home after that contract ended and worked for IT support for my local school system. They were a bunch of assholes who didn't take the time to actually train me and then acted like I was bothering them everytime I called them to ask a question. They laid me off when it came to renew my contract because they didn't like me taking up for myself when I pointed out the fact that I wasn't trained to do basically anything when they'd get on my ass about asking too many questions.

So I've been basically tier 1 support for a while but at 3 of those 4 places I was promoted multiple times and the job only ended due to lack of work or me finding a better gig.