LogFAQs > #892901051

DrPrimemaster posted...

Wow, that sounds miserable. So you have to be the bearer of bad news all day?

well we do deny a lot of claims because people don't understand legal liability and just assume because they got injured on someone's property or someone else's property caused damage to their property that makes the owner automatically responsible for everything. which is not legally factual.

now i understand WHY people don't know this but when you explain it to them they literally will say we're "using legal loopholes" to not pay them and we're using "legalese" to avoid giving them a settlement.

even on claims we accept for settlement some people aren't satisfied with the amount we evaluate their claim at and offer to them because attorneys have advertised HUGE settlements from insurance companies for injuries that aren't even similar. but people think if insurance is involved they're going to be getting some giant payday for their scratch or something.

it is really difficult because most people are too emotionally invested in the claim that they don't listen to what you're saying and they just scream at you constantly and call you horrible names because you work for an insurance company.

there's this image of the "big bad insurance company" and that's simply because people a) don't understand what their insurance covers and don't ask until they have a claim, b) have a misunderstanding about what they're legally entitled to and c) they think we deny as many claims as we can to avoid paying which isn't true.
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