On your email for the cancellation did it list both items?
Or did you get a separate email for each item?
Because mine looks like so:
Dear [My Name],
Thank you for shopping at Toysrus.com and Babiesrus.com.
Unfortunately, we were unable to complete your order #[Order Number]. As a result, your order has been cancelled. If you have any questions or concerns, please contact our Guest Service Team at 1-800-TOYSRUS (869-7787) for further assistance.
Here is a review of your cancelled order:
Item:26527316 Description:Koala Kids Hard Sole Mary Jane Style Aqua Shoes, pink, 7 pink 7 Quantity:1 @ $4.63 Below is the payment information you provided: