LogFAQs > #899759988

pinky0926 posted...

I read a story on reddit lately about someone working in a call centre in America. They were given a written warning for taking on average 10 seconds too long on support calls. They weren't given breaks except 30 minutes for lunch. Your boss would monitor all your activity and walk up and down the line behind your back watching you work. All for slightly above minimum wage.

I have to wonder how shit your circumstances are to accept a job like that.

OMG it's only ten seconds, what's the big deal???

10 seconds per call for 200 calls/day is 33.3 minutes.
33.3 minutes per day in a call center of, say, 50 people is 27.8 hours per day wasted.
27.8 hours per day wasted is 138 hours wasted per week or nearly 600 hours per month wasted.
If a cell center worker gets $12/hr that's over seven thousand dollars in wasted productivity monthly or $85,000/yr, or enough to cover an extra two workers' salaries and other associated costs.

Get it yet?