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| Topic | IT techs really can be such smug little pricks |
| BlazinBlue88 06/20/18 9:22:59 AM #35: | I must be very lucky because in my 9 years in the IT field, I've never seen IT people trying to one up each other in smartness. I've run into plenty of lazy ass IT people that make more work for others like myself. Scottydoesntno posted... also, users who ignore the ticket system, ignore that we have a "it department" number and call people individually, or email them individually (outside of cases that a tech is already working with them with) are the worst. the system is in place for a reason, don't jump the queue I fixed this at my last job by ignoring any direct phone call or email unless I was already working with the user. My boss had my back on this as well. After not getting in touch with me 2-3 times, they'd come stomping over to my boss and complain. His only response would be, "What's your ticket number?" This shifted the behavior of our employees and there was a noticeable uptick in ticket requests. Keep in mind, I wasn't always ignoring them. Sometimes I'd be on vacation for a week then they'd get upset that I didn't answer my desk phone. That's why you always call the shared IT line or put in a ticket. --- ... Copied to Clipboard! |
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