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| Topic | Have you ever had to tell a customer they were wrong? |
| Kombucha 12/01/18 10:54:34 PM #5: | SauI_Goodman posted... They tried to return a nintendo that they had bought at target. I was working at walmart at the time. They had no receipt and when I ran the serial number it showed that it was purchased at target. So then she got upset with me and after 20 minutes I realized my line was getting backed up and said "I have actual customers that I need to help out." And to me there is nothing wrong with telling a scam artist that isn't a customer that she knows what she's doing is wrong and I have legit customers behind her. Management disagreed and said "you can't talk to customers like that." And it was like we were going in a never ending circle because again, she wasn't a customer. That's the day I realized customer service isn't for me. Yeah this reminds me of a time I was helping a nice couple with the a case open in the electronics department of my local big box store. This crazy ass motherfucker comes up and starts giving me the burn through my skull look in the middle of helping this couple finding a DVD player for their headrest (kids in the back, etc). I tell him I'll be with him after I'm done helping with the case and he starts grumping really loud. Like disturbingly loud. Maybe not even 30 seconds later he starts pounding hard on the table next to the register and looks like he wants to murder someone. He marched away and bitched about me, manager gave me this warning (if you get enough you get fired). The couple came by later to check out at my register, I told them about it and they cleared my name. The manager ended up apologizing. It was a whole fiasco, but it shows how fucking fast managers will turn on employees in retail/customer facing situations. That was a bit more long winded than I'd anticipated. But yeah, screw working CS. --- ... Copied to Clipboard! |
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