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| Topic | Olive Garden customer demanded a nonblack server, manager complied, gets fired |
| Prestoff 03/05/20 4:48:28 PM #165: | Firing the manager was pretty damn excessive. I would have gone witb a "re-training" route. But i guess Olive Garden went for PR points instead. I get that the manager disrespected the employee with his decision, but i can only speak this from experience. I used to be an assistant manager for Carole's and during weekend rushes our first priority is to get the customer to come and go as soon as possible to make seats for other potential customers while making them all as happy as possible. Having a customer be disruptive as possible is a big no no in the business. Unless the disruption gets intrusive (which means they would get kicked out), you usually give into the customer demands. The problem here was, the customer demands intruded on the protective rights of the employee. So from a person with experience as a manager from a dine in restaurant, it was most likely a panic response they did. If so, training should have taken into effect, not a full on firing. --- DI MOLTO! Switch FC: SW-0575-4758-7878 ... Copied to Clipboard! |
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