Just about every retail store is feeling the same right now. They don't realize how stupid a cycle they're getting themselves into by skeleton booking. They cut hours to a bare minimum, people get demoralized and don't care about the job. Stuff gets stolen, crappy service, returned items go unchecked, managers getting extremely pissed off at employees, who then go and do even less work. Until companies start giving employees proper hours/pay, they should expect terrible losses like that every year.
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Thinking Luigi and WAAAA > Pokemon Trainers was dumb, and Pokemon rocks.
In other news, Valve is a pretty f***ing terrible company, let's be honest.