LogFAQs > #893061532

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Topic	When calling customer help lines do you prefer pressing numbers or having...
BADoglick 12/29/17 10:15:29 AM #12:	Believe it or not, a lot of people actually prefer the automated line. I used to do a job there called harvest, creepy I know, where customers who frequently used the automated line were randomly pulled so that we could talk to them and see if we can sell them on anything. A lot of them would specifically ask just to be transferred back to the line. It was so unpopular of a practice, because these people preferred the automated system so much, that we did away with the position so I switched to another department. --- BADoglick to the Max! <cite>BADoglick posted [p:893061532] in When calli... [t:76147824]...</cite> <quote>Believe it or not, a lot of people actually prefer the automated line. I used to do a job there called harvest, creepy I know, where customers who frequently used the automated line were randomly pulled so that we could talk to them and see if we can sell them on anything. A lot of them would specifically ask just to be transferred back to the line. It was so unpopular of a practice, because these people preferred the automated system so much, that we did away with the position so I switched to another department. --- BADoglick to the Max!</quote> ... Copied to Clipboard!
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