LogFAQs > #910904664

Southernfatman posted...

They're either really bitter or really nice. In my retail days, the worst were middle aged people. They're bitter enough to be pricks and still have enough energy to really start shit over the littlest things. I imagine now it's worse with older folks since it's the boomers who are the old ones now.

Oh god yeah I think you're right.

A few weeks ago we had a middle aged woman come in. She got a text alert saying she had a prescription ready at the other store in town (not our's). We tell her we don't have anything. She claims she got a text from us (she didn't). We pull up her text history on our computer and it shows we never sent her an alert. We tell her it's at the other store. She gets mad. We tell her we can transfer but it might take time and it would probably be faster to just drive to the other store (it's like 10 minutes away). She says no to that and demands that we call the other store and have one of their employees drive it over to her. We tell her that's not happening. She then demands that the pharmacist call the district pharmacy manager and so she can talk to him. She demands he come to the store. A little over 20 minutes later he arrives. She still claims we sent her a text. After she goes back and forth with him for what feels like an eternity she finally agrees to do a transfer.

If she had done that from the start she would have saved herself a lot of time.

Also, when she was still insisting that we texted her I asked if she could show me the text she received on her phone and she conveniently didn't have it on her. That was definitely a lie.
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Hope rides alone