Customer service, the idea at least, is helping people find a solution to their problem. Serving the customer.
Corporate operated customer service is "YOU NEED TO BUY ALL THIS POINTLESS **** WITH YOUR ITEM BECAUSE YOU DON'T THINK YOU NEED TI BUT YOU REALLY DO*."
*Actually you more than likely don't need any of it.
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Procrastinater - So Good
~*Board 8 Late Night Crew*~