LogFAQs > #976528774

also another thing, cvs is built on these dumb customer service survey metrics. a 1-5 scale and anything not a 5 is changed to a 1. so we had to beg people to vote all 5s. since your hours are determined by this. we had the #1 score in new york city and we still kept losing hours. on top of that we started closing one hour earlier too. just ridiculous. they even got rid of a pharmacy district manager and merged the position into front store/pharmacy district manager. our DM was some dude who had worked at toys r us and didnt know a single thing about how pharmacies work, leading to my manager to be the de facto pharmacy district manager, leading conference calls and stuff while juggling other duties.

of course we got all of our work done on time anyway. but we did it without two 15 minute breaks (which we never took since our boss just let us dick around on the phone during our shift if it was slow - decent tradeoff). and eventually as i said earlier, everyone just got tired of it and quit.