LogFAQs > #978620775

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Topic	There's a new tiktok trend involving what I do for work
Jen0125 02/02/24 7:11:27 PM #7:	Dikitain posted... Seems to be a trend with a lot of people in customer service jobs. Like, the stories of "You wouldn't believe this crazy call I got today.." that is fine. I like those. But recording calls and posting them on the internet just feels a bit wrong, even if it is funny. I don't think anyone would be laughing if I showed someone's W2 and said "Hey, look how little this VP gets payed!" even though it is fully possible for me to do that. I agree with what you said about verbal recall vs recording and posting for internet scrutiny. It just feels very very very slimy especially in my profession. Insurance is so highly regulated. I wouldn't be surprised if the DOI or companies start to address a trend like this. It's not a good look. As a customer, would you love knowing you were on the phone with a claim specialist and they recorded themselves eyerolling at everything you were saying or posting them sternly explaining things to you for internet points? I'd be mortified even if no one knew it was me on the other side and I'd lose a lot of faith in my insurance company and switch immediately. <cite>Jen0125 posted [p:978620775] in There's a ... [t:80686213]...</cite> <quote>Dikitain posted... </cite><quote>Seems to be a trend with a lot of people in customer service jobs. Like, the stories of "You wouldn't believe this crazy call I got today.." that is fine. I like those. But recording calls and posting them on the internet just feels a bit wrong, even if it is funny. I don't think anyone would be laughing if I showed someone's W2 and said "Hey, look how little this VP gets payed!" even though it is fully possible for me to do that.</quote>I agree with what you said about verbal recall vs recording and posting for internet scrutiny. It just feels very very very slimy especially in my profession. Insurance is so highly regulated. I wouldn't be surprised if the DOI or companies start to address a trend like this. It's not a good look.As a customer, would you love knowing you were on the phone with a claim specialist and they recorded themselves eyerolling at everything you were saying or posting them sternly explaining things to you for internet points? I'd be mortified even if no one knew it was me on the other side and I'd lose a lot of faith in my insurance company and switch immediately.</quote> ... Copied to Clipboard!
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