LogFAQs > #978623004

It really bothers me because I get abuse from customers all the time at my job because people don't know how insurance works, they don't understand what's actually covered, and they're a layperson being denied money. People already hate insurance companies and have driven a reputation that nothing is covered because they just assume that nothing is covered because they got a denied claim.

These people are doing nothing to dispel the idea that we are actually regular people with empathy and compassion trying to help them understand their claim and do what is right by their contract. It just makes us look like the pieces of shit they think we are. I try really hard to make sure upset customers end a call with an understanding, even if they don't like the outcome going on. These people just look like assholes.