LogFAQs > #978956976

It's been a long time, about twenty years since I did fast food. I waited for years. Then I spent the last year in customer service for a bank, eight of those in wealth management.

Anyway I used to say ten percent of callers I genuinely liked. Ten were jagoffs. And the other eighty just straight business. And I would generally say it's about the same when I did restaurant work.

But post pandemic those numbers have shifted. Ten percent good people is probably close to the same; good people tend to be good people regardless of circumstances. But the other divide is more like fifty fifty. At least forty percent of my callers are aggressive, rude, or otherwise unreasonable or annoying. A lot of it is politics have gotten people miserable. But to be fair to the clients, a lot of it is corporate greed causing a loss in benefits that screws them over. And then we take the brunt of their frustrations.

Idk. I would say it's the worst time in my lifetime to be in customer service. But it's easy to get those jobs and if you're good at it, you can get by. I've had job security at least. It's internal positions that tend to be redundant and replaced when the economy gets bad or companies get greedy.