LogFAQs > #979078225

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Topic	Have you ever worked for a retail manager who actually believed that "the
Shamino 02/27/24 5:06:57 PM #46:	KCJ5062 posted... Yeah I used to work at a video store and I've seen plenty of instances where the customer wasn't right. I feel that's something that was thought of by higher ups who never even had to interact with customers. The problem, as I was told, was that if someone has a good experience they aren't likely to tell anyone, but if they have a bad experience they will tell 10 people. Sooo...the solution to avoid all the negative "press", as it were, is to take the default position that the customer (or Guest, barf) is correct. --- Switch/PC 16 GB 6700k RTX 3080 Cards/Suns/'Yotes/Diamondbacks/ASU Fan <cite>Shamino posted [p:979078225] in Have you e... [t:80706975]...</cite> <quote>KCJ5062 posted... </cite><quote>Yeah I used to work at a video store and I've seen plenty of instances where the customer wasn't right. I feel that's something that was thought of by higher ups who never even had to interact with customers.</quote>The problem, as I was told, was that if someone has a good experience they aren't likely to tell anyone, but if they have a bad experience they will tell 10 people. Sooo...the solution to avoid all the negative "press", as it were, is to take the default position that the customer (or Guest, barf) is correct. --- Switch/PC 16 GB 6700k RTX 3080Cards/Suns/'Yotes/Diamondbacks/ASU Fan</quote> ... Copied to Clipboard!
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