Current Events > Paid via paypal, item not shipped after 20 days.

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Kombucha
12/15/22 12:30:50 PM
#1:


Should I report them to paypal for items not delivered?


Should I report them on paypal? I basically requested a cancellation and refund via email today.

I received four emails from them.
1.) Confirmation email
2.) Order is processing
3.) Day 10 - order is processing, we're sorry
4.) We'll look into it (I inquired as to if the product would arrive by the end of the month)
  • No response after two business days


This morning I said I wanted a cancellation and refund via email. Should I wait for them to get back to me or just start the process...

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_BlueMonk
12/15/22 12:32:46 PM
#2:


yeah fuck em. get your money back.

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#3
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SauI_Goodman
12/15/22 12:37:32 PM
#4:


Thats way too long

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Kombucha
12/15/22 12:37:34 PM
#5:


[LFAQs-redacted-quote]


Wasn't ebay. I just paid through paypal on a third party site.

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Ratchetrockon
12/15/22 12:39:53 PM
#6:


longest i had to wait for an item to ship was just about 3 months. bought from zmf headphones (i don't recommend their products)

2nd longest would be from aliexpress and some other chinese sites. usually takes a full month till they ship.

prob a ymmv thing

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Kombucha
12/15/22 12:54:40 PM
#7:


Well, I put in a report with Paypal. It basically says:

You'll need to give some time for the seller to respond to your message. We suggest that you work with the seller to amicably resolve the issue before January 4, 2023.

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Kombucha
12/15/22 2:48:59 PM
#8:


Hope this doesn't take 20 more days.

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Suolevram
12/15/22 2:50:55 PM
#9:


This happened to me once. I disputed the claim. 2 days later the item was on my porch.

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Kombucha
12/15/22 2:52:56 PM
#10:


Suolevram posted...
This happened to me once. I disputed the claim. 2 days later the item was on my porch.

I'm really hoping this doesn't happen as I have the item in question ordered elsewhere now lol.

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Suolevram
12/15/22 3:02:45 PM
#11:


Kombucha posted...
I'm really hoping this doesn't happen as I have the item in question ordered elsewhere now lol.
The good part about if that does happen is you will get a refund and have two of said items. Its like a free replacement.

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Kombucha
12/15/22 6:34:10 PM
#12:


Suolevram posted...
The good part about if that does happen is you will get a refund and have two of said items. Its like a free replacement.

Ideally. I would be really surprised if paypal didn't side with me at this point though.

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a-c-a-b
12/15/22 6:52:00 PM
#13:


I had something similar happen a few years back. I ordered some records from a site that I had used a few times before without issue. I usually got my stuff within a week but after 3 weeks without it arriving I emailed the guy to see what was up. 2 weeks later I hadn't heard anything back so I sent another email. Still no reply, so I sent one final email just asking him to reply and tell me what was up and said if he didn't I'd have no choice but to file a complaint with Paypal.

So I filed a complaint with Paypal and they sided with me and I got my money refunded.

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Kombucha
12/15/22 7:02:29 PM
#14:


a-c-a-b posted...
I had something similar happen a few years back. I ordered some records from a site that I had used a few times before without issue. I usually got my stuff within a week but after 3 weeks without it arriving I emailed the guy to see what was up. 2 weeks later I hadn't heard anything back so I sent another email. Still no reply, so I sent one final email just asking him to reply and tell me what was up and said if he didn't I'd have no choice but to file a complaint with Paypal.

So I filed a complaint with Paypal and they sided with me and I got my money refunded.

Glad to hear that worked out for you! Gives me some hope that PayPal will side with me after the hassle. It's funny I ordered the item from another site today and they got shipment information already, same day.

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a-c-a-b
12/15/22 7:25:38 PM
#15:


Kombucha posted...
Glad to hear that worked out for you! Gives me some hope that PayPal will side with me after the hassle. It's funny I ordered the item from another site today and they got shipment information already, same day.
I actually felt a little bad about it because it wasn't some big company, but a small DIY label/distro that was run by one dude. And I'd bought from him before.

I tried to be patient and figured he had some shit going on, but I had sent him $300 and that's a lot of money to me. After numerous attempts to contact him, filing a complaint with Paypal was my last resort.

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