Current Events > "We're experiencing higher than normal call volume"

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hockeybub89 08/02/23 7:07:27 PM #1:	"Please listen closely as our options have recently changed" How does everyone always have abnormal call volume and why are they always changing the options? --- http://card.psnprofiles.com/1/NIR_Hockey.png he/him/they/them <cite>hockeybub89 posted [p:975216668] in "We're exp... [t:80526345]...</cite> <quote>"Please listen closely as our options have recently changed"How does everyone always have abnormal call volume and why are they always changing the options? </quote> ... Copied to Clipboard!
s0nicfan 08/02/23 7:15:52 PM #2:	I always just assume the call volume message is a bullshit thing that legal told them to put in so that people don't complain about wait times. Same thing with the options changing. I wouldn't be shocked if there was some study that showed that just saying that, even if the options never actually change, results in some sort of measurable decrease in the number of people who just mash zero immediately to try and get to an operator. --- "History Is Much Like An Endless Waltz. The Three Beats Of War, Peace And Revolution Continue On Forever." - Gundam Wing: Endless Waltz <cite>s0nicfan posted [p:975216820] in "We're exp... [t:80526345]...</cite> <quote>I always just assume the call volume message is a bullshit thing that legal told them to put in so that people don't complain about wait times. Same thing with the options changing. I wouldn't be shocked if there was some study that showed that just saying that, even if the options never actually change, results in some sort of measurable decrease in the number of people who just mash zero immediately to try and get to an operator. </quote> ... Copied to Clipboard!
bigtiggie23 08/02/23 7:57:12 PM #3:	"Your call is very important to us, please stay on the line for the next available operator." --- Every day I wake up and promise I will be nice to everyone, then I deal with people at work and remember why that will never happen. <cite>bigtiggie23 posted [p:975217604] in "We're exp... [t:80526345]...</cite> <quote>"Your call is very important to us, please stay on the line for the next available operator." </quote> ... Copied to Clipboard!
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hockeybub89 08/02/23 8:06:42 PM #5:	s0nicfan posted... I always just assume the call volume message is a bullshit thing that legal told them to put in so that people don't complain about wait times. Same thing with the options changing. I wouldn't be shocked if there was some study that showed that just saying that, even if the options never actually change, results in some sort of measurable decrease in the number of people who just mash zero immediately to try and get to an operator. It's the worst! And why are some of the messages so looooonnnnng? bigtiggie23 posted... "Your call is very important to us, please stay on the line for the next available operator." Press X to doubt [LFAQs-redacted-quote] And I never stay on the line to take the survey --- http://card.psnprofiles.com/1/NIR_Hockey.png he/him/they/them <cite>hockeybub89 posted [p:975217772] in "We're exp... [t:80526345]...</cite> <quote>s0nicfan posted... </cite><quote>I always just assume the call volume message is a bullshit thing that legal told them to put in so that people don't complain about wait times.Same thing with the options changing. I wouldn't be shocked if there was some study that showed that just saying that, even if the options never actually change, results in some sort of measurable decrease in the number of people who just mash zero immediately to try and get to an operator.</quote>It's the worst! And why are some of the messages so looooonnnnng?bigtiggie23 posted... </cite><quote>"Your call is very important to us, please stay on the line for the next available operator."</quote>Press X to doubt<cite>[LFAQs-redacted-quote]</cite> And I never stay on the line to take the survey </quote> ... Copied to Clipboard!
AloneIBreak 08/02/23 8:08:33 PM #6:	Were experiencing higher than normal call volume is a euphemism for were understaffed but its cool well meet our SLAs anyway. --- "I do not imply... that we should always suppress the utterance of intolerant philosophies" - Karl Popper <cite>AloneIBreak posted [p:975217808] in "We're exp... [t:80526345]...</cite> <quote>Were experiencing higher than normal call volume is a euphemism for were understaffed but its cool well meet our SLAs anyway. </quote> ... Copied to Clipboard!
Kirby_Chao189 08/02/23 8:22:54 PM #7:	All of our operator is currently busy. --- http://i.imgur.com/5P0BwiW.jpg http://i.imgur.com/rWLQHnS.jpg http://i.imgur.com/qP22bMN.jpg <cite>Kirby_Chao189 posted [p:975218032] in "We're exp... [t:80526345]...</cite> <quote>All of our operator is currently busy. </quote> ... Copied to Clipboard!
DrizztLink 08/02/23 8:23:43 PM #8:	That "woosh woosh woosh woosh" wait music with the wooden xylophone. --- He/Him http://guidesmedia.ign.com/guides/9846/images/slowpoke.gif https://i.imgur.com/M8h2ATe.png https://i.imgur.com/6ezFwG1.png <cite>DrizztLink posted [p:975218052] in "We're exp... [t:80526345]...</cite> <quote>That "woosh woosh woosh woosh" wait music with the wooden xylophone. </quote> ... Copied to Clipboard!
bigtiggie23 08/02/23 8:24:05 PM #9:	"This service is for callers 18 and over only. If you are under 18, please hang up now." --- Every day I wake up and promise I will be nice to everyone, then I deal with people at work and remember why that will never happen. <cite>bigtiggie23 posted [p:975218062] in "We're exp... [t:80526345]...</cite> <quote>"This service is for callers 18 and over only. If you are under 18, please hang up now." </quote> ... Copied to Clipboard!
UnholyMudcrab 08/02/23 8:24:29 PM #10:	Every call is equally important to us, but some calls are more equally important than others. --- http://i.imgur.com/VeNBg.gif http://i.imgur.com/gd5jC8q.gif http://i.imgur.com/PKIy7.gif http://i.imgur.com/3p29JqP.gif <cite>UnholyMudcrab posted [p:975218072] in "We're exp... [t:80526345]...</cite> <quote>Every call is equally important to us, but some calls are more equally important than others. </quote> ... Copied to Clipboard!
Euripides 08/02/23 8:26:22 PM #11:	Mashes ZERO until a real person answers --- people who car cars a whip are so cringe <cite>Euripides posted [p:975218106] in "We're exp... [t:80526345]...</cite> <quote>Mashes ZERO until a real person answers </quote> ... Copied to Clipboard!
Ivany2008 08/02/23 8:26:40 PM #12:	sounds like the Canada Revenue Agency phone number. I was on the line with them for close to 2 hours before. <cite>Ivany2008 posted [p:975218115] in "We're exp... [t:80526345]...</cite> <quote>sounds like the Canada Revenue Agency phone number. I was on the line with them for close to 2 hours before.</quote> ... Copied to Clipboard!
modena 08/02/23 8:26:43 PM #13:	"Thank you for calling, go fuck yourself" --- I'm surrounded <cite>modena posted [p:975218117] in "We're exp... [t:80526345]...</cite> <quote>"Thank you for calling, go fuck yourself" </quote> ... Copied to Clipboard!
hockeybub89 08/02/23 8:26:57 PM #14:	"If you would like us to call you back at this number, press 1. A representative will return your call in 2 to 3 business days." --- http://card.psnprofiles.com/1/NIR_Hockey.png he/him/they/them <cite>hockeybub89 posted [p:975218122] in "We're exp... [t:80526345]...</cite> <quote>"If you would like us to call you back at this number, press 1. A representative will return your call in 2 to 3 business days." </quote> ... Copied to Clipboard!
Maeiv 08/02/23 8:27:20 PM #15:	https://youtu.be/pais41IW5dk --- Achieve the dream 76ers, Eagles <cite>Maeiv posted [p:975218130] in "We're exp... [t:80526345]...</cite> <quote>https://youtu.be/pais41IW5dk </quote> ... Copied to Clipboard!
DrizztLink 08/02/23 8:28:09 PM #16:	Maeiv posted... https://youtu.be/pais41IW5dk DrizztLink posted... That "woosh woosh woosh woosh" wait music with the wooden xylophone. That probably works better than vaguely describing it. --- He/Him http://guidesmedia.ign.com/guides/9846/images/slowpoke.gif https://i.imgur.com/M8h2ATe.png https://i.imgur.com/6ezFwG1.png <cite>DrizztLink posted [p:975218153] in "We're exp... [t:80526345]...</cite> <quote>Maeiv posted... </cite><quote>https://youtu.be/pais41IW5dk</quote>DrizztLink posted... </cite><quote>That "woosh woosh woosh woosh" wait music with the wooden xylophone.</quote>That probably works better than vaguely describing it. </quote> ... Copied to Clipboard!
hockeybub89 08/02/23 8:29:52 PM #17:	Maeiv posted... https://youtu.be/pais41IW5dk Half the doctor's offices in my area right here --- http://card.psnprofiles.com/1/NIR_Hockey.png he/him/they/them <cite>hockeybub89 posted [p:975218193] in "We're exp... [t:80526345]...</cite> <quote>Maeiv posted... </cite><quote>https://youtu.be/pais41IW5dk</quote>Half the doctor's offices in my area right here </quote> ... Copied to Clipboard!
Nunyobidness 08/02/23 9:24:13 PM #18:	modena posted... "Thank you for calling, go fuck yourself" Ah, I see you had to call Fed Ex too? It's awful. <cite>Nunyobidness posted [p:975219205] in "We're exp... [t:80526345]...</cite> <quote>modena posted... </cite><quote>"Thank you for calling, go fuck yourself"</quote>Ah, I see you had to call Fed Ex too? It's awful.</quote> ... Copied to Clipboard!
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Current Events > "We're experiencing higher than normal call volume" (+) Yeah! (+)

Current Events > "We're experiencing higher than normal call volume"