Current Events > Red Lobster trends on Twitter because Karen fought with staff

(+) Yeah! (+)

Jail her. I've gotten into so many confrontations with people flipping out over waiting. I can't believe how much it gets to some people

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Drumiester posted...

XD at the "I was assaulted and everyone was here to see it" with a smug tone in her voice. Pathetic.

By the nine divines!

Assault, assault!

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A lot of people here commenting seem to have little to no experience picking up food at a restaurant let alone during the pandemic.

I've been doing grubhub driving for a couple months now so I've had a lot of experience picking up food from restaurants and seeing various covid 19 related policies and staffing issues. Yeah a lot of restaurants aren't doing so great. The issue could be coming from corporate forcing super low staffing or with individual restaurant owners. Some restaurants, just aren't very good all on their own.

If someone is waiting at your restaurant for 3 hours for take out food then your restaurant severely messed up and you should be eager to refund peoples money. 3 hours is beyond horrible even in a pandemic. There could be a variety of reasons here such as low staffing or failing to notify customers as to how long their order will actually take. There are no reasons why it should ever take 3 hours really and even if it did customers should be notified of that before placing the order or have it explained to them when they arrive. If a customer agrees to the wait after being well informed then no one should be complaining.

This isn't to defend the Karen (or the racist implication of that name being used as a slur) but a lot of people are overlooking the fact that the restaurant severely messed up. Anytime a fight breaks out between customers and employees the restaurant is never blameless. That worker definitely held onto the Karens hair for way too long and other employees were clearly trying to get her to calm down. That definitely isn't a great way to handle a situation frustrating as that customer was.

Also, a lot of customers pay in advance or pay upon arrival for takeout orders. She could have easily paid hours before this incident.

Granted, the way the Karen handled herself was horrible. She should have just asked for her refund and/or never waited 3 hours. There were many things she could have done to be way more civil. I wouldn't necessarily be opposed to her facing legal action from the restaurant for that matter. The restaurant being completely incompetent and full of horrible customer service still doesn't come close to justifying her trash behavior and demeanor.

TLDR: Yeah the Karen was horrible and she deserves consequences, but don't let the crappy restaurant off the hook for making customers wait 3 hours.

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TommyG663513 posted...

If someone is waiting at your restaurant for 3 hours for take out food then your restaurant severely messed up and you should be eager to refund peoples money. 3 hours is beyond horrible even in a pandemic. There could be a variety of reasons here such as low staffing or failing to notify customers as to how long their order will actually take. There are no reasons why it should ever take 3 hours really and even if it did customers should be notified of that before placing the order or have it explained to them when they arrive. If a customer agrees to the wait after being well informed then no one should be complaining.

I really doubt the restaurant would give someone much trouble for asking for a refund in that situation, though. This is an assumption, but I'm betting she was raising hell because she had to wait and caused so much of a scene that they had to ask her to leave.

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I understand getting mad when your expectations arent met, but you dont yell at employees or cause a scene, and you especially dont hit someone. Last horrendous dining experience I had, I just politely asked the host to speak with the manager to tell him that wed gone 30 minutes at a table without getting greeted, because thats the kind of information a manager would want. They offer to make amends, you politely decline, they insist, thats the end of it.

I had to diffuse more than a few situations when I was still bartending before the pandemic, and most people were agreeable if you showed them and their frustration respect. Most of them just want to be heard. The issue is that, sometimes, hospitality workers get caught up in a me vs them mentality, which is unproductive. If you can empathize that a customer had a realistic expectation that the business failed to meet, you can usually get ahead of it before it escalates.

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I knew she wouldn't be wearing a mask.

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I honestly hope that person is banned from Red Lobster for life.

CableZL posted...

I really doubt the restaurant would give someone much trouble for asking for a refund in that situation, though. This is an assumption, but I'm betting she was raising hell because she had to wait and caused so much of a scene that they had to ask her to leave.

Hard to say. We certainly are operating on a lot of assumptions here.

I just have a hard time believing that a restaurant that let someone wait 3 hours (presumably without informing them it'd be that long) did everything they could to deescalate the situation.

Like if this Karen lady had acted like this after waiting 20 minutes then I'd agree she is probably a total psycho. This was after a 3 hour wait though so she is probably a bit of a psycho and the restaurant is super incompetent and/or understaffed well beyond a reasonable degree.

I'm going to guess based on the vibe in the video that the onlookers weren't exactly pleased with the restaurant. They are probably more likely to just never order from that restaurant again as would be a much more reasonable reaction to a 3 hour wait.

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TommyG663513 posted...

She should have just asked for her refund and/or never waited 3 hours

That's the big thing. Who the FUCK is gonna wait 3 hours? Like I can't even comprehend that. I get impatient after 20 mins and just leave.

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im with karen on this one

Where my popcorn shrimp????

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TommyG663513 posted...

Hard to say. We certainly are operating on a lot of assumptions here.

I just have a hard time believing that a restaurant that let someone wait 3 hours (presumably without informing them it'd be that long) did everything they could to deescalate the situation.

Like if this Karen lady had acted like this after waiting 20 minutes then I'd agree she is probably a total psycho. This was after a 3 hour wait though so she is probably a bit of a psycho and the restaurant is super incompetent and/or understaffed well beyond a reasonable degree.

I'm going to guess based on the vibe in the video that the onlookers weren't exactly pleased with the restaurant. They are probably more likely to just never order from that restaurant again as would be a much more reasonable reaction to a 3 hour wait.

Yeah, but it sounds like multiple people are waiting multiple hours

My biggest question here

Why the hell would you wait 3 hours just for food from Red Lobster?

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LMAO that lanklet bowing up on that lady like he was tough

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TommyG663513 posted...

This was after a 3 hour wait though so she is probably a bit of a psycho and the restaurant is super incompetent and/or understaffed well beyond a reasonable degree.

I'm going to guess based on the vibe in the video that the onlookers weren't exactly pleased with the restaurant.

This is bull shit reasoning.

The woman literally assaulted an employee and then almost immediately accused her of starting it.

And then the person filming (or at leas tin the background) yelled at the manager for pulling hair but didn't say anything about the assault they had just finished.

These people are trash. I don't care how long of a wait someone has at a restaurant. Any and all reasonable complaints are thrown out the window when you commit assault/excuse assault.

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jesus people red lobster isnt worth waiting 20 mins much less 3 fucking hours tons of better seafood places in america

The only fault I can see on the restaurant is that employee shouldn't have grabbed her hair like that. With that said, I can't really seeing myself agreeing with the customer asking for her money back because the service is to slow. Like if you were to actually use your brain, it was Mother's day which means there's going to be a high volume of people wanting to order stuff and with the quarantine that makes the staff slashed in half it's to be expected that you'll have to wait long.

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Sad that the lady employee will probably get fired because a Karen went full Karen
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That Karen is trash. York has a lot of trash like her

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CADE FOSTER posted...

jesus people red lobster isnt worth waiting 20 mins much less 3 fucking hours tons of better seafood places in america

Not in york

This is Houston's line of thought it's so easily predictable:

What is the news story about?
Red Lobster

Is it the corporation or the workers that I would have to defend?
If it's the corporation I will defend them
If it's the workers then I will attack them

LMAO

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When she shoved the black woman, the other karens were silent.
When she screamed in her face, despite COVID, the other karens were silent.
When she slapped her in the face, the other karens were silent.

When the black woman had enough and grabbed by the her the other karens went like LET GAW OF HER HAIR! LET GAW OF HER HAIR!!! THIS IS ON VIDEO!!!

Fuck people and their tribalism

Kastrada posted...

This is bull shit reasoning.

The woman literally assaulted an employee and then almost immediately accused her of starting it.

And then the person filming (or at leas tin the background) yelled at the manager for pulling hair but didn't say anything about the assault they had just finished.

These people are trash. I don't care how long of a wait someone has at a restaurant. Any and all reasonable complaints are thrown out the window when you commit assault/excuse assault.

You clearly haven't understood what I've said. I didn't justify the Karen's actions. She is a psycho. I just think the restaurant probably is actually pretty bad. A 3 hour wait for many customers isn't a positive sign.

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TommyG663513 posted...

She is a psycho.

You said "probably" giving her some sort of leeway.

And you talked about how the other onlookers weren't pleased.

You talk about the wait time and mayne the restaurant isn't a good place of business.

But all of that is irrelevant when that group is promoting violence which is literally what they did. Hitting someone, lying on camera about the instigator, and saying not a a damn word until the woman defends herself?

That's not based on anything except those people being pieces of shit. What the restaurant did or didn't do is irrelevant.

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Vyrulisse posted...

LMAO that lanklet bowing up on that lady like he was tough

Came in here to post that.

That scrawny, bitchass cook throwing down his hat and puffing out his birdchest against a middle aged woman. My dick is thicker then his arms. He will be bragging about that war story all week. "I was THIS close to knocking that Karen out man. Load another bowl bro". Dipshit

Drumiester posted...

XD at the "I was assaulted and everyone was here to see it" with a smug tone in her voice. Pathetic.

hope she is sentenced to 20 years in prison for being a lying ass bitch. Fuck Karen.

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