Current Events > Grubhub drivers are becoming trash now

(+) Yeah! (+)

Imagine believing this bullshit story like you suckers believe all the other ones on here.
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Virtual_Console posted...

They were okay back in the spring and summer.

During peak COVID unemployment? When people were desperate for money? Coincidence I'm sure.

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Fuck Grubhub. The one time I tried ordering from them the driver couldn't even find my house despite clear instructions of where to go, and then just plain abandoned me. And their service charge was ridiculous.

Doordash for life.
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lincoln002 posted...

On the real, you should hit up some news stations and make this a public thing, this kind of story would go viral quick, it's a great story and makes a lot of sense considering the delivery platforms are extremely dirty.

toyota posted...

Yep this. for real thats some dirty ass shit to hold your food ransom.

I would but it's just not worth the hassle so I am just going to move on past this incident. Lesson learned never to use Grubhub due to their shady ways. Like I mentioned before, their stupid thing of having tips visible before delivery is just nonsense. Don't ever use Grubhub for food delivery. Huge mistake when some of the drivers can be borderline criminal like this. I am placing Grubhub in the shit list along with eBay

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Crazyman93 posted...

During peak COVID unemployment? When people were desperate for money? Coincidence I'm sure.

Yes, even the peak COVID unemployment I never experienced an awful driver like this one out of nowhere


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Can't believe you gave the guy extra money. That's crazy. If anyone had a problem with the tip, I'd tell them to get lost.

I don't have a problem so much with tipping before services are provided (otherwise delivery drivers would often probably make no tips) but being able to modify your tip afterwards is awful. There was a big scandal when the COVID outbreak was just starting, where people were offering Instacart shoppers massive tips (I'm talking like $100) so that the Instacart person would prioritize their order, then massively reduce the tip once delivery was complete, or eliminating the tip entirely.

https://www.cnn.com/2020/04/09/tech/instacart-shoppers-tip-baiting/index.html

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Jetblackmoon posted...

Can't believe you gave the guy extra money. That's crazy. If anyone had a problem with the tip, I'd tell them to get lost.

I don't have a problem so much with tipping before services are provided (otherwise delivery drivers would often probably make no tips) but being able to modify your tip afterwards is awful. There was a big scandal when the COVID outbreak was just starting, where people were offering Instacart shoppers massive tips (I'm talking like $100) so that the Instacart person would prioritize their order, then massively reduce the tip once delivery was complete, or eliminating the tip entirely.

https://www.cnn.com/2020/04/09/tech/instacart-shoppers-tip-baiting/index.html

Interesting. I never used Instacart before but thats just sad to see people do tip baiting like that. But yeah, something needs to be done about tipping on apps such as Grubhub and Instacart since it is extremely flawed right now. Grubhub drivers have zero respect and will do whatever they can to make an extra buck out of you. I was scared to talk against the guy for fear the guy could hit me or something


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Virtual_Console posted...

Interesting. I never used Instacart before but thats just sad to see people do tip baiting like that. But yeah, something needs to be done about tipping on apps such as Grubhub and Instacart since it is extremely flawed right now. Grubhub drivers have zero respect and will do whatever they can to make an extra buck out of you. I was scared to talk against the guy for fear the guy could hit me or something

I feel you bro, I've been in similar situations. It's like those aggressive panhandlers, once you make eye contact you feel your blood pressure rising, you just want the situation to go away so you do your best to avoid conflict, which unfortunately means you have to pay them so you don't have a full blown panic attack, you end up pretty rattled after stuff like that.

Curious, what ethnicity was the person who did this to you?

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What do your drivers generally look like?

I mostly just use doordash and I've had no issues. They always just drop stuff off and leave and they show up typically 10-15 minutes before the estimated time.
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I tried Grubhub once. About ten minutes before the food was due to be delivered the driver calls me and says some guy has been tailing her since she got my food and she doesn't feel safe stopping. Then five minutes later she calls again and says she will deliver it but I have to come and meet her outside. I di get my stuff and there was a car that pulled up right next to her but she didn't seem all that bothered by it. The whole thing seemed sketchy.
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Virtual_Console posted...

Yes, even the peak COVID unemployment I never experienced an awful driver like this one out of nowhere

The point was there were a lot of people in need of work. Most of them have gone back, leaving you with the scumbags who for whatever reason can't or won't seek better options.

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Oh and for what it's worth, in my area we only really have Grubhub. I don't use food delivery services, but Walmart contracts out to them (and Door Dash and Uber Eats where availible) for having Online Grocery Pickup orders delivered to the house.

As someone who works for the local walmart, CONSTANT fucking complaints about it. Thankfully I'm a grunt and don't have to try to explain to people that it's not our fault that their order delivery was fucked up, cancelled, or in many cases not even picked up. From the outside looking in, it's totally reasonable to expect Walmart to be responsible if something goes wrong, just not how it works.

tl;dr Grubhub seems to be shit across the board.

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samurai bandit posted...

They know where you live and probably are the type of person that would come back later in the night to trash your property

This.. this guy knows were you live and your name, and he shown the aggressive and crazy. This does not sound like a person who would take no as an answer, or a person who would take getting in trouble well.

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Virtual_Console posted...

Should Grubhub alter their policy so drivers dont see the tips before delivering the order and instead see it in their summaries at the end of the day after they are done delivering? I feel like this flaw that Grubhub has makes diners vulnerable to harassment and make it easy for drivers to commit these inappropriate acts like mine and knowing drivers can see what they tip beforehand makes me feel unsafe to use Grubhub

Lol. Now your trolling is way too obvious.

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cjsdowg posted...

Are you in big city? That sounds like a high tip.

$7 would refer to what you get paid for the total order. $7 is usually a bad order unless it can be done in 15-20 minutes. Usually the tip would be around $2-3 or maybe even $0 for an order that pays $7

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Restaurant carryout worker here.

Fuck Doordash. Fuck Uber. And FUCK GRUBHUBS DIRTY WHORE ASS RIGHT TO HELL


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pikachupwnage posted...

Restaurant carryout worker here.

Fuck Doordash. Fuck Uber. And FUCK GRUBHUBS DIRTY WHORE ASS RIGHT TO HELL

Why? What did we ever do to you?

Most restaurants are fine, but some restaurants can really screw drivers over. Some won't start making the order until we get there. Pretty much every restaurant will just say it will only be a few minutes, but that could mean over 20 minutes.

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TommyG663513 posted...

Why? What did we ever do to you?

Most restaurants are fine, but some restaurants can really screw drivers over. Some won't start making the order until we get there. Pretty much every restaurant will just say it will only be a few minutes, but that could mean over 20 minutes.

1. I get no tips from delivery orders. We get A LOT of delivery orders(thankfully mostly doordaah who is more tolerable and reliable) and I sometimes see names of previous regular takeout customers on those orders. More work for less pay.
2. The tablet is not integrated into our system like the other two services. We have to manually enter the order in the system which is a waste of time. Also the tablet makes an irritating beeping every 15 seconds and it keeps having a pop up block the whole screen AND order. It also wont list crucial details for orders. Sometimes it wont list the sides at all.
3. When I hit a time for it to be ready(Say 20 minutes) it usually spits a time out for the driver less then half that. I hit 20 it tells them 8 minutes,
4. Drivers are never ever on time. Either they arrive obnoxiously early or absurdly late. Had an abnormal amount of orders that simply never got picked up.
5. Customer service is ass. Typically its someone with a thick accent you can barely understand reading some scripts and you have to play phone tag.
6. Various immoral and shady business pratices.
7. Rude drivers. No shoving your phone at me instead of telling me the name on the order is not helpful. Dont tell me the order number who the fuck memorizes order numbers? Delivery service order numbers are like 10 digits I aint remembering that shit. And no its notready and everytime you ask me it makes it slower by distracting me and pissing me off. When its ready I will call you. Until then shit down and shut the fuck up. Stop standing at my register staring at me. Sig the fuck down.

We have no reason to like these services. Fuck em. My policy with delivery orders is to not call unless the problem is gigantic because I cant fucking waste 10 minutes

I simply tell the driver the issue and what we substituted for the guest when they get there.

I work 3 1/2 or 4 hour shifts. There is simply not enough business to support proper staffing because dine-in sales are down like....80%+. No KP, 1 cook, typically 1 server, 1 manager and then me on carryout. There was likely no carryout at all for 2 hours before me so the manager was running 3 positions at once(KP, Manager, Carryout) and there is probably a nice pile of silverware to roll, things to stock/portion, bread to slice and cleaning to do when I arrive. I dont get much time to get things done before carryouts start blasting in. Carryout is the least effected position in terms of order volume(Many days carryout is busier then it was pre pandemic honestly.) except I have less help and some duties from other postions are shifted onto me.

I dont have time for any dumb fuckery. My policy for a grub hub order with any issue(like a side being out of stock) is to simply cancel the entire order rather then waste time I dont have compromising my dozen other carryouts and to do list.

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Yeah, I'm having a hard time believing this story at all. Seems more like attention-seeking.

All you have to do is say "why did you choose to take this order if there is a risk that the tip isn't high enough? "

Thanks Muey and Tommy for explaining that to me.

So I should tip based on dist. not on cost of the food?

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Artemis86 posted...

Yeah, I'm having a hard time believing this story at all. Seems more like attention-seeking.

Well either way it would suck. IT would suck if this really happened, and it would suck if this guy or gal is making up stories about service people in a time like this.

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cjsdowg posted...

Thanks Muey and Tommy for explaining that to me.

So I should tip based on dist. not on cost of the food?

I would take both into account, but give more weight to distance.

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pikachupwnage posted...

1. I get no tips from delivery orders. We get A LOT of delivery orders(thankfully mostly doordaah who is more tolerable and reliable) and I sometimes see names of previous regular takeout customers on those orders. More work for less pay.
2. The tablet is not integrated into our system like the other two services. We have to manually enter the order in the system which is a waste of time. Also the tablet makes an irritating beeping every 15 seconds and it keeps having a pop up block the whole screen AND order. It also wont list crucial details for orders. Sometimes it wont list the sides at all.
3. When I hit a time for it to be ready(Say 20 minutes) it usually spits a time out for the driver less then half that. I hit 20 it tells them 8 minutes,
4. Drivers are never ever on time. Either they arrive obnoxiously early or absurdly late. Had an abnormal amount of orders that simply never got picked up.
5. Customer service is ass. Typically its someone with a thick accent you can barely understand reading some scripts and you have to play phone tag.
6. Various immoral and shady business pratices.
7. Rude drivers. No shoving your phone at me instead of telling me the name on the order is not helpful. Dont tell me the order number who the fuck memorizes order numbers? Delivery service order numbers are like 10 digits I aint remembering that shit. And no its notready and everytime you ask me it makes it slower by distracting me and pissing me off. When its ready I will call you. Until then shit down and shut the fuck up. Stop standing at my register staring at me. Sig the fuck down.

We have no reason to like these services. Fuck em. My policy with delivery orders is to not call unless the problem is gigantic because I cant fucking waste 10 minutes

I simply tell the driver the issue and what we substituted for the guest when they get there.

I work 3 1/2 or 4 hour shifts. There is simply not enough business to support proper staffing because dine-in sales are down like....80%+. No KP, 1 cook, typically 1 server, 1 manager and then me on carryout. There was likely no carryout at all for 2 hours before me so the manager was running 3 positions at once(KP, Manager, Carryout) and there is probably a nice pile of silverware to roll, things to stock/portion, bread to slice and cleaning to do when I arrive. I dont get much time to get things done before carryouts start blasting in. Carryout is the least effected position in terms of order volume(Many days carryout is busier then it was pre pandemic honestly.) except I have less help and some duties from other postions are shifted onto me.

I dont have time for any dumb fuckery. My policy for a grub hub order with any issue(like a side being out of stock) is to simply cancel the entire order rather then waste time I dont have compromising my dozen other carryouts and to do list.

Yeah a lot of those sound like pretty valid complaints, but many of those are of no fault of the driver.

I can say as a driver that restaurants tend to be the worst to pick up orders from. It seems like they don't have a good system in place for checking on the tablets.

When you mention canceling orders, I've been completely screwed over by restaurants on that numerous times. From my perspective, it just looks like the restaurant is a disorganized mess. I also get that staffing has been cut which is likely the biggest reason.

I've had a few restaurants cancel the order right in front of me on the tablet as soon as I arrive. It's like they look at me walk in with a GrubHub bag and say "nope, screw this guy." Stuff like that significantly screws with my earnings. I have absolutely zero respect for restaurants doing that. You not wanting a pain in the ass for doing your job means I do a bunch of driving and don't get paid for it. So no I won't feel the slightest bit sorry for you that you couldn't be bothered to enter an order manually.

I try to be as nice and appreciative to the staff of any dining location, but a lot of places are ran very poorly which effects my earnings. Please understand that drivers are very much being effected by all of this too just like you are. Just complete the order.

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I don't get these delivery services tbh

They mark up the food prices, you have to pay a fee, AND you have to tip? Yeah nah I'll just go get the food myself

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Go pick up your own damn food.

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MC_BatCommander posted...

I don't get these delivery services tbh

They mark up the food prices, you have to pay a fee, AND you have to tip? Yeah nah I'll just go get the food myself

I agree with this wholeheartedly, but as a GrubHub driver I need people to see value in this otherwise I'm out of a job.

The food tends to be more fresh when you pick it up yourself. Assuming you get to the restaurant right when the order is ready.

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My biggest complaint with Doordash is that some drivers dont read, mine says very plainly, NO contact delivery, please do not knock. Yet 50% of the people knock and about a third are standing at the door holding food. To top it off, doordash forces you to pay a tip upfront so you can't tip better for good service not tip for those who aren't following directions.
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pikachupwnage posted...

1. I get no tips from delivery orders. We get A LOT of delivery orders(thankfully mostly doordaah who is more tolerable and reliable) and I sometimes see names of previous regular takeout customers on those orders. More work for less pay.

Why would you get a tip on carryout orders regardless of food delivery apps? For in restaurant dining, I tip the waiter/waitress for providing a service. For pizza delivery, I tip the driver for providing a service. For carryout, I dont leave a tip. No additional service was provided other than the food which Ive already paid full price for. Restaurants that add a tip line on carryout orders are trying to trick people into giving them more money as far as Im concerned, and expecting a tip on carryout is dumbfounding to me.


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Alakazamtrainer posted...

My biggest complaint with Doordash is that some drivers dont read, mine says very plainly, NO contact delivery, please do not knock. Yet 50% of the people knock and about a third are standing at the door holding food. To top it off, doordash forces you to pay a tip upfront so you can't tip better for good service not tip for those who aren't following directions.

I can say that a lot of "no contact" deliveries go down with the customer meeting me at the door and sometimes "meet at door" deliveries happen with a customer looking at me like wtf for not setting their food down and walking away.

Like a very large chunk of people have no clue what delivery instructions they gave or they will decide on something else after already giving instructions.

No contact deliveries are my absolute favorite though. They're just easier. I set the food down, snap a pic of it, text the customer and I'm out of there. Also, it's good to always reduce your contact with people with the whole covid thing.

Honestly, I get really annoyed when people insist on having a regular contact delivery like the pre covid days. I wish say like 90% of deliveries at least are no contact.

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Id like to see an Animorphs cover of this

lincoln002 posted...

he was going to viciously assault me if I didn't cough up an extra $2 for my Travis Scott meal"

i had to get one of those. the cheap eats are gone :( in my area unless i go to wendy's if they're not booked out the drive-thru.
still peeved the DMV couldn't fit me in for an appointment, just want my ID.

had to wait 2 month's... due to the pandemic.
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I will never use any delivery service to get food delivered other than a pizza place and that's not that often any more when Dominos is 3 blocks from here.

Stories like these and others I've heard, i don't think i could trust someone to deliver my food.

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I can't believe you let yourself get strong armed into giving a bigger tip.

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Alakazamtrainer posted...

My biggest complaint with Doordash is that some drivers dont read, mine says very plainly, NO contact delivery, please do not knock. Yet 50% of the people knock and about a third are standing at the door holding food

No contact doesnt mean they dont touch your door. Sometimes they just stand 6ft back so they can make sure no one steals your food.

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Because they literally get paid in gas money if they dont get tips. The company is extremely greedy. You have to pay like $25 to get a cheeseburger and fries from McDonalds and 99% of the money goes to the top. The drivers dont get paid and the customer doesnt want to tip because the price is already obscene.

cuttin_in_farm posted...

Are you serious? Im immediately swapping from doordash.

Nothing pisses me off more than when I ask people to drop off food on a chair I have on the porch, and lazy assholes drop it on the nasty ass ground instead.

I dont want to screw people over, but dont want to tip assholes either.

Its why I hate the tip before the actual service style. Its so fucking stupid and defeats the purpose I thought tips were for.

Yeah, its amazing how many people can't manage to comprehend "Just leave it at the side door." Always getting stuff at the front door, half the time they knock and wait for me to get it form them when its supposed to be contactless, etc.

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Thanks, TC. I will never use Grub Hub ever again.

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The_Yahtz09 posted...

Why would you get a tip on carryout orders regardless of food delivery apps? For in restaurant dining, I tip the waiter/waitress for providing a service. For pizza delivery, I tip the driver for providing a service. For carryout, I dont leave a tip. No additional service was provided other than the food which Ive already paid full price for. Restaurants that add a tip line on carryout orders are trying to trick people into giving them more money as far as Im concerned, and expecting a tip on carryout is dumbfounding to me.

I don't expect it unless its a catering order, you order curbside when its bad weather or you make things needlessly complicated.

But I also kinda depend on tips with my reduced hours right now.

Also Fuck off. Having an option for it is not bad. Boohoo you have to spend 1 second hitting "no." Good to know that you value the workers who make your meal possible so little that you are offended by the mere option of tipping.

Also PSA. Depending on what you order I may be doing a similar amount of work as what a server does especially during the pandemic where many places have to run a skeleton crew and there are several things normally done by Kitchen that I have to do now.

Don't tip fine but don't you fucking goddammit get mad at the option existing. Selfish and privileged as fuck.

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TommyG663513 posted...

Yeah a lot of those sound like pretty valid complaints, but many of those are of no fault of the driver.

I can say as a driver that restaurants tend to be the worst to pick up orders from. It seems like they don't have a good system in place for checking on the tablets.

When you mention canceling orders, I've been completely screwed over by restaurants on that numerous times. From my perspective, it just looks like the restaurant is a disorganized mess. I also get that staffing has been cut which is likely the biggest reason.

I've had a few restaurants cancel the order right in front of me on the tablet as soon as I arrive. It's like they look at me walk in with a GrubHub bag and say "nope, screw this guy." Stuff like that significantly screws with my earnings. I have absolutely zero respect for restaurants doing that. You not wanting a pain in the ass for doing your job means I do a bunch of driving and don't get paid for it. So no I won't feel the slightest bit sorry for you that you couldn't be bothered to enter an order manually.

I try to be as nice and appreciative to the staff of any dining location, but a lot of places are ran very poorly which effects my earnings. Please understand that drivers are very much being effected by all of this too just like you are. Just complete the order.

Well yeah resturants often are geared towards dine-in. Many probably didn't even have carryout before the pandemic.

Also the delivery services sometimes add restaurants to their service without their consent. Local places especially are trying to make survive when many aren't willing to dine in anymore and even when they are capacity is limited.

I also never said it was a driver thing except #4(and somewhat #7)Grubhub is terribly run and designed.

Grubhub is the Villian. They make things complicated for all parties, devalue the brands they deliver and give resturant workers more work for no more reward.


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MC_BatCommander posted...

I don't get these delivery services tbh

They mark up the food prices, you have to pay a fee, AND you have to tip? Yeah nah I'll just go get the food myself

This. Literally no point in them. And most of the time they dont even get any condiments you request and youre waiting a long ass time

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pikachupwnage posted...

I don't expect it unless its a catering order, you order curbside when its bad weather or you make things needlessly complicated.

But I also kinda depend on tips with my reduced hours right now.

Also Fuck off. Having an option for it is not bad. Boohoo you have to spend 1 second hitting "no." Good to know that you value the workers who make your meal possible so little that you are offended by the mere option of tipping.

Also PSA. Depending on what you order I may be doing a similar amount of work as what a server does especially during the pandemic where many places have to run a skeleton crew and there are several things normally done by Kitchen that I have to do now.

Don't tip fine but don't you fucking goddammit get mad at the option existing. Selfish and privileged as fuck.

You were the one that sounded like you felt entitled to a tip for takeout and you're calling me privileged? I understand things are tough during a pandemic, but that doesn't entitle you to extra money from customers for free. Things aren't just tough for restaurants either, so maybe you should have the same sympathy for your customers that you are begging you get for yourself.

Tipping should certainly not be expected for take out and you shouldn't be trying to make people feel bad for not tipping takeout. Out of curiosity, who gets the tip on takeout orders at your restaurant? Is it just the waitress who happens to ring it up or does it go to the chefs/cooks too?

Catering I agree should include a tip. That involves extra work by the staff.

I don't blame workers for a restaurant having (what I consider) a shitty practice. I just say no and move on, but including it on the check makes it seem like its standard and can fool people into including tip on things that shouldn't have tipping. Takeout being one of those things. I guess giving people who know takeout tipping isn't standard an option to is fine, but I still feel its a way to persuade uninformed customers to give them more money. Even though I don't like the practice, you're right: I shouldn't hold it against the staff or restaurant. Doesn't hurt me to check no and move on.

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I dont pressure guests to tip or anything.

Resturants are not essential so I really dont feel a lot of sympathy for someone using the tough times excuse to stiff their waitress or to a lesser extent me. Its a luxury. Carryout and dining in are luxuries and never were essential enough to be given special status as something that should remain open during a pandemic, I dont expect the tip persay but for the love of god I hate when someone actually says to my face its carryout so I wont tip you.

Some fucking Karen actually wanted the corporate number to complain about the tipping option with the goal of having it removed. What a sociopathic bitch.

Tip goes to the carryout staffer who closes the order out. I sometimes share tips with the grill line during the pandemic. There is no kitchen staff to share with as Managers are the only kitchen staff on the majority of shifts right now and they are not allowed to accept tips.

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lincoln002 posted...

I feel you bro, I've been in similar situations. It's like those aggressive panhandlers, once you make eye contact you feel your blood pressure rising, you just want the situation to go away so you do your best to avoid conflict, which unfortunately means you have to pay them so you don't have a full blown panic attack, you end up pretty rattled after stuff like that.

Curious, what ethnicity was the person who did this to you?

Some white punk trash kid. Generally the drivers are all either mexican or indian. But the one who did this was some snotty white kid

TommyG663513 posted...

Lol. Now your trolling is way too obvious.

Says the Grubhub driver himself. In reality, this would make things so much better with Grubhub for both drivers and diners. What's the opposition against it? I would think drivers would like to have a summary at the end of the day of their tips rather than eagerly trying to see which ones for individual orders and would make it less angry for the drivers

YellowMustard69 posted...

All you have to do is say "why did you choose to take this order if there is a risk that the tip isn't high enough? "

I really didn't want to get into an argument with him on the spot. That feeling of being cussed out or him throwing my food to the ground or even potentially assault wasn't worth it. People are crazy these days


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cjsdowg posted...

This.. this guy knows were you live and your name, and he shown the aggressive and crazy. This does not sound like a person who would take no as an answer, or a person who would take getting in trouble well.

This 100000%. That's why I couldn't put an argument against him. These were the factors that made it uncomfortable for me that I had no choice

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In closing I just want to say I will never order delivery ever again now and hope that white snobby trash driver with the glasses gets bad karma coming at him due to this bad experience. Appreciate all the advice guys and will just drive to the restaurants and pick up my food

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