Current Events > My wife buys donuts for her employees every Saturday morning

(+) Yeah! (+)

She bought a specific assortment of donuts, but they gave her mixed.

When she took them back, the cashier literally took the donuts out of the box and placed them back on the shelf instead of tossing them. My wife had these donuts for about 20 minutes before she realized the error. I havent worked in the food industry in over 16 years, but we would NEVER take food back from the customer and give it out to another, even if was a quick swap at the window. The moment you lose control of the food, its contaminated. My wife, being ServeSafe certified and still working part time at her old job until they can find a GM to replace her, is fucking PISSED.

Disgusting.

Did she report it to a manager or something?

Who returns donuts. They're all flour and sugar. People would have eaten them no matter what kind they were

LeoRavus posted...

Who returns donuts. They're all flour and sugar. People would have eaten them no matter what kind they were

She bought a specific variety that she knows her employees will eat.

Plus, you expect to get what you pay for.

BroodRyu posted...

Did she report it to a manager or something?

The cashier WAS the manager. Thats what makes it worse. I told her to call corporate. They dont take wrong orders seriously, but they will crack down on food safety issues.

Is your wife buying employee doughnuts to get out of benefits & decent pay, or are the doughnuts on top of that

pnut027 posted...

I havent worked in the food industry in over 16 years, but we would NEVER take food back from the customer and give it out to another, even if was a quick swap at the window.

That's not what Anthony Bourdain says. Shit like this happens all the time, that employee was just dumb enough to let you see it.

LeoRavus posted...

Who returns donuts. They're all flour and sugar. People would have eaten them no matter what kind they were

This too. Are these employees teenagers that are picky eaters that refuse to stray from their comfort zone? You drop any sort of assortment of donuts on a table and way away and that shit is gone regardless of the type lol.

Why is it odd to return donuts that aren't what you paid for?

hereforemnant posted...

Is your wife buying employee doughnuts to get out of benefits & decent pay, or are the doughnuts on top of that

Shes a GM. Theres literally nothing she can do about the healthcare and PTO the franchisee grants. They all get the same crappy benefits, even her. Which is why thats her part time job now.

For pay, she is constrained by the labor budget, but she pays well. Its the only way to get the employees to care about the food they send out and to prevent high turnover. She spent years trying to get the franchisee to understand that, and he finally caved when people started walking.

You have to remember that the GM cant do anything about benefits, and that pay falls within a band that she has to work within. She can lobby, but its ultimately up to the franchisee.

party_animal07 posted...

Why is it odd to return donuts that aren't what you paid for?

Some people are fine not getting what they paid for.

I would never return to that donut store.

party_animal07 posted...

Why is it odd to return donuts that aren't what you paid for?

Cause they're just donuts. As long as the price is the same, then who cares? The box will still get eaten. It's not worth the return trip to the store.

A_Good_Boy posted...

Cause they're just donuts. As long as the price is the same, then who cares? The box will still get eaten. It's not worth the return trip to the store.

Because she knows what her employees like, she caters to them. After doing this enough, you notice what donuts are left behind. Why continue to buy them? Be attentive.

Dunkin?

Krispy?

Other?

You complain. Get the ones you paid for, and then keep the ones they gave you. Double donuts. Why tf would you return them lol

Yeah that manager messed up badly mixing those donuts back in.

lilORANG posted...

You complain. Get the ones you paid for, and then keep the ones they gave you. Double donuts. Why tf would you return them lol

Because thats not ethical? Its not like the store offered for her to keep them. You cant just show up, expect them to replace something that is wrong, and not hand over what they messed up on. Because then they can simply say that youve accepted the wrong order and refuse to fix or refund it.

Notti posted...

Dunkin?

Krispy?

Other?

Dunkin.

pnut027 posted...

Because thats not ethical? Its not like the store offered for her to keep them. You cant just show up, expect them to replace something that is wrong, and not hand over what they messed up on. Because then they can simply say that youve accepted the wrong order and refuse to fix or refund it.

That's how it works every single time I've sent food back.

__starsnostars posted...

I would never return to that donut store.

She said shes done with it. Theres another dunkn 10 minutes up the road anyway.

lilORANG posted...

That's how it works every single time I've sent food back.

But you dont take it upon yourself to keep it. You bring it back, and they usually tell you to keep it or they toss it.

When I worked at Taco Bell, my GM was adamant that we take the food back and toss it because letting them keep the food incentivizes people to get the wrong order and have it replaced knowing they can keep the old food and essentially get double for one order.

guess she knows where to apply for a job next so she can fix their ways until she leaves for another job

pnut027 posted...

Shes a GM. Theres literally nothing she can do about the healthcare and PTO the franchisee grants. They all get the same crappy benefits, even her. Which is why thats her part time job now.

For pay, she is constrained by the labor budget, but she pays well. Its the only way to get the employees to care about the food they send out and to prevent high turnover. She spent years trying to get the franchisee to understand that, and he finally caved when people started walking.

You have to remember that the GM cant do anything about benefits, and that pay falls within a band that she has to work within. She can lobby, but its ultimately up to the franchisee.

Ah gotcha I wasn't sure of your wife's relative position in the company obviously. Yeah if that's where the limit is at now that's what it gives

GuerrillaSoldier posted...

guess she knows where to apply for a job next so she can fix their ways until she leaves for another job

Nah, her full time job is a federal position that is great. Shes only at her last position part time until they can find a competent GM to replace her.

That's disgusting. I worked in fast food for a bit, so I had to do ServeSafe too. They should know better than to put the donuts back. If we got food returned, we tossed it and noted down what was tossed.

A_Good_Boy posted...

Cause they're just donuts. As long as the price is the same, then who cares? The box will still get eaten. It's not worth the return trip to the store.

I'm a picky eater. Getting what I asked for is super important to me. Not everyone operates on the same standards as you.