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Current Events > Customer: Please cancel this service

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Tyranthraxus
05/10/24 2:00:10 PM
#1:


Me: Are you sure?
Customer: Yes.
Me: Do you want the data I have on you?
Customer: No
Me: So you just want to cancel the service without getting any of the data you have for using the service?
Customer: Yes
Me: Are you really sure you want to do this?
Customer: Yes
Me: ok, it's cancelled.

(5 minutes later)

Customer: WHY ISN'T (service we just cancelled) WORKING!?!?!?!

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Baha05
05/10/24 2:01:40 PM
#2:


Lol

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nekrodev
05/10/24 2:08:01 PM
#3:


sounds about right

so glad i don't have to deal w/ the general public for 99% of my job

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Giant_Aspirin
05/10/24 2:17:51 PM
#4:


i assume your job records calls "for quality purposes", so just replay the tape of that phone call lol

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Tyranthraxus
05/10/24 2:20:50 PM
#5:


Giant_Aspirin posted...
i assume your job records calls "for quality purposes", so just replay the tape of that phone call lol
I said me but it wasn't really me. This was a highly documented string of meetings with the support and customer service teams which I wasn't a part of but I've been reading the emails and MS teams messages about it.

---
It says right here in Matthew 16:4 "Jesus doth not need a giant Mecha."
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Rexdragon125
05/10/24 2:30:06 PM
#6:


Users: We need a button to delete our widgets.
Me: *Adds button*
Users: HELP WE DELETED OUR WIDGET BRING IT BACK

Happens in programming too
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kingdrake2
05/10/24 3:08:42 PM
#7:


Tyranthraxus posted...
Me: Do you want the data I have on you?
Customer: No
Me: So you just want to cancel the service without getting any of the data you have for using the service?
Customer: Yes


i wish that customer thought it through more and have the service cancelled before they got charged for the next month.
it's the right way to do it imo (less hassle for both parties).

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RIP Sophie the dog: February 2011-april 2024. we'll miss you alot.
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Tyranthraxus
05/10/24 3:26:05 PM
#8:


kingdrake2 posted...
i wish that customer thought it through more and have the service cancelled before they got charged for the next month.
it's the right way to do it imo (less hassle for both parties).
Cancellations are almost never immediate at my job. There's always a cancellation date and a wind down period where we regularly check our endpoints to make sure nobody is using them.

---
It says right here in Matthew 16:4 "Jesus doth not need a giant Mecha."
https://i.imgur.com/dQgC4kv.jpg
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__Matt
05/10/24 3:28:56 PM
#9:


I worked for Verizon CS very briefly as my first job. Cancelations were awful. Verizon would change the rules after baiting people into contracts and we had to talk the customer down. The call would take like an hour to cancel someone's service unless they said the magic words.

Worst job ever.

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"I'm not quite dead yet" -SBAllen 10/17/2023
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