Have you ever asked a retail worker to 'look in the back'?

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Current Events » Have you ever asked a retail worker to 'look in the back'?
Ah dang it, the item you were looking for is sold out. There is a retail worker working in the same area as your current location. Do you ask them if they can go look in the back for your desired product?

Also, presume it is something that they might reasonably keep in stock in the back and not something that is easy to keep all stock on hand in its one spot
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No... As a retail worker, I tend to not bother other retail workers...
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Yes. Only when shoe shopping though, where inventory is frequently kept in the back.

Edit: Not to mention most places can check inventory on the pos/computers
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Yes. There was a limited edition gba sp at best buy and low and behold it was back there and not on the floor.
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As someone who worked retail, No, Because outside of a few very specific types of stores i know most of the time there isn't much inventory in the back

but my god i always loved when after having checked the P.O.S confirming we have ZERO stock, i am still asked to go check in the back because whatever dumb reason they can muster
I'm convinced they just go back, play on their phone for a few minutes, then come back and say no lol
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NeonPhoenix posted...
I'm convinced they just go back, play on their phone for a few minutes, then come back and say no lol

Would you not? Presuming you know for a fact it isn't in the back/can tell with the simplest of cursory glances
The name is wackyteen for a reason. Never doubt.
NeonPhoenix posted...
I'm convinced they just go back, play on their phone for a few minutes, then come back and say no lol
that's exactly what i did
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Yes, on occasion. Mostly for herbs or produce though. We'll sometimes get lucky and there actually is additional inventory sitting in the back.
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Evening_Dragon posted...
that's exactly what i did
Fucking called it lol
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Do you know what they do in the back... they mock you to colleagues, check their phone, have some water, then return to you & say sorry we still can't find it.

Sending food back btw, might as well just order cat food salad.
NeonPhoenix posted...
I'm convinced they just go back, play on their phone for a few minutes, then come back and say no lol
I would do that if the person was being bitchy about it lol. If they were nice and there was a possibility we actually had the item then I would check.
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I'm not looking in back. It's a mess and I don't have time.
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Mostly for shoes, and only bc they offered first to look for my size.

The only other time I can think of is when Harry Potter and the Deathly Hallows came out. We heard a credible rumor that a local store has received is shipment of the books a few days before the official release and went and were able to convince the clerk to let us buy them early.
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Yes, but it obviously depends on the item and store. It works about 25% of the time.
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Yes, but only for shoes, since they have to check for my specific size in the back. Otherwise I don't bother the staff about it.
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Absolutely
As someone who worked for retail for a decade, it is not wrong to ask this. It doesn't always yield results but sometimes it literally is in the back and just hasn't been stocked yet in the storefloor. There is nothing morally wrong about asking this, it shows up in pretty much every system if you check on the online system as soon as the truck arrives. Anyone who doesn't show you this courtesy are honestly lazy.
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NoxObscuras posted...
Yes, but only for shoes, since they have to check for my specific size in the back. Otherwise I don't bother the staff about it.
You're not "bothering them", their job is to make sure you get all the stuff you want and you get home in a timely fashion. Stop crying for them, a lot of them are extremely lazy and entitled and just wait the timeclock out. It is not hard to find anything in the back, why deny yourself goods because some 16 year old watching tik tok all day has to put their phone away and actually provide customer service?
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I've asked before on various occasions, and having worked in retail myself, know that there can absolutely be something someone is looking for that is in the back and not on the shelves. But the customer has to understand that the employee could be asked the same question numerous times a day and know with certainty that it's not in the back and refrain from asking "Could you please check anyway?"
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GeminiDeus posted...
I've asked before on various occasions, and having worked in retail myself, know that there can absolutely be something someone is looking for that is in the back and not on the shelves. But the customer has to understand that the employee could be asked the same question numerous times a day and know with certainty that it's not in the back and refrain from asking "Could you please check anyway?"
That usually never happened for me because I would explain very well the issue and usually give them a timeframe of when the product will be coming in. Usually always met with an okay, thank you.
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absolutely not
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I voted Yes, quite a few times, but upon thinking about it, I guess it was the employee who would end up saying theyd look in back. Typically because their inventory would say that they should have something, but it wasnt on the floor.

So I guess I voted wrong.
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AirFresh posted...
You're not "bothering them", their job is to make sure you get all the stuff you want and you get home in a timely fashion. Stop crying for them, a lot of them are extremely lazy and entitled and just wait the timeclock out. It is not hard to find anything in the back, why deny yourself goods because some 16 year old watching tik tok all day has to put their phone away and actually provide customer service?
I'm not "crying for them." That's just my personality, I don't like to bother people if I can avoid it. And what I'm looking for isn't a huge deal, so I just go without it until the next time I go to the store
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Yes all the time. I have no issue with asking someone to do their job.
Let's get down to brass tacks. How much for the ape?
Almost exclusively in shoe stores, since they actually do keep most of their inventory in the back. I've had other retail employees offer to check in the back before, and I'll take them up on it. But the most I'll personally ask for is checking the computer.
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AirFresh posted...
Stop crying for them, a lot of them are extremely lazy and entitled and just wait the timeclock out

Oh fuck off with that... I'm sorry that if I'm on 2 hours of overtime that I don't want to help you find some pancake mix or some pointless shit...
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random_man9119 posted...
Oh fuck off with that... I'm sorry that if I'm on 2 hours of overtime that I don't want to help you find some pancake mix or some pointless shit...
Your job is first and foremost customer service no matter what you are doing. Calling it "pointless shit" already tells me you have a poor mindset on this.
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Why would I ask someone to do pointless work?
Why do nerds always get caught up on the details?
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Many times, its not a big deal tbh
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AirFresh posted...
Your job is first and foremost customer service no matter what you are doing. Calling it "pointless shit" already tells me you have a poor mindset on this.

I'll be honest, after working through Covid and seeing just how big of assholes people really are, I honestly don't give two shits about the customers anymore... I'm there to stock shelves and get the fuck out before the store is filled with assholes... I couldn't care less if you can't find some meaningless shit...
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Only a couple of times, and only when I was sure they had what it was I needed. Came up a few times during the amiibo days in particular.
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I work retail, don't feel bad about asking someone if they still have something in stock.
However! Please, be cool about it. Don't be an asshole and they'll most likely at least look for it. I've had people come up to me completely rude for no reason, and I always tell them "No, we don't have it. It's out at our warehouse." without even going to look for it.
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It's not something I would do, but it's fine for people to ask. I work in a grocery store, and although I don't work on the floor anymore, I still sometimes get asked to look. I try to give it a honest effort, but if it's something that I know is on a pallet that isn't broken down yet, there's not much that can be done.
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Only ever as a joke with coworkers that I talk to when I'm doing my grocery shopping. I'll say something like, "Hello, I have a list of 100 items that I would like to individually ask you to check in the back for."

That being said, I don't have much of an issue with customers asking as long as they aren't rude about it, and I'm not in a rush, as while I'm part of the produce department, I also take care of the bulk department, and I'm on the only one who gets scheduled to do that, so if I can't finish that by the end of a shift, it's not going to get done again until my next shift. And on the one hand, that's on management for not giving me more hours, but on the other hand, I'm still the one that has to deal with it come my next shift.

As for actually checking in the back, I definitely do, and do my best to be thorough. In my experience, most of my coworkers do legitimately look as well, but how thorough they are varies. The problem is that we get...I want to say a dozen or more pallets in for produce each day, on top of what is still left from previous days. And some of that is stuff that doesn't need to be filled until later as it's still full from the previous day. So if an item is something we just get a single box of, it could be in the middle of any number of pallets that we haven't taken apart yet because everything visible is stuff we haven't needed to put out yet. My general strategy if I've been asked to check for something is to do a quick look over everything visible, and if I don't see it, then I'll check the order to see if it says we got any in that day. If we didn't, I'll assume we probably don't have any left over either (or else it probably would have gone out the previous day), but if we did get some, I'll have to start digging through pallet after pallet until I find it, so I understand why some people just won't bother if they can't find it quickly and easily.
If it makes sense to ask. Some things are in fact stored in the back. But sometimes it is a silly question I guess, especially if youre at a home depot or something.
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I remember an employee looking in the back once. I can't remember if they offered or we asked, but it was just looking for a different size shoe at Walmart.

I remember it because the employee was kind of a bitch. I at least understand just pretending to go look in the back, but she went in the back and then we caught her leaving and going in a different direction. We had to go catch her for her to tell us they didn't have any.
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Never asked to check in the back. I wouldn't do that.

However in this age of Internet stuff I have looked online and a store says they have something in stock but I will call and ask if they actually have it because the website stock is often wrong and I live in rural Midwest and have driven 60 miles and been burned a few times when something wasn't there. So now I will call and ask if they can verify it is in stock before I make a drive like that.
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No, but I have asked if it's stocked somewhere else I may have missed such as an endcap or display in another department, and have had employees offer to check the back for me.
Never even considered it. I usually look to restock before actually running out so not being able to do it immediately is not an issue. Id rather just come back another day than bother someone.

Though from my brief time in retail the only thing it seemed we had an excess of in the back was pet food and soda.
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I didn't ask them to do that. They just did it because there was nothing on the shelf.
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I legit had no idea that that was something you could even do until I started working retail lol.
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no but I've asked to go in the back myself to get stuff at a liquor store I knew they hadn't put on the shelf yet >_>
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AirFresh posted...
That usually never happened for me because I would explain very well the issue and usually give them a timeframe of when the product will be coming in. Usually always met with an okay, thank you.

Usually never and usually always in the same post? Ouch.

As for the topic question, yeah Ill sometimes do it but its normally when theres only a couple of something on the shelf and I want more. Its quite rare for them to not bring more out.
Yes. And they came back with the orange juice I wanted.
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Yes, occasionally. But if they tell me there is no back, or there's no possibility that the item will be there, I believe them instead of pointlessly arguing about it.
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Current Events » Have you ever asked a retail worker to 'look in the back'?
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