LogFAQs > #980174481

PeteyParker posted...

They make it as inconvenient as possible to cancel too. You have to speak to a "care co-ordinator" because they hope people will just give up and accept the new rate. You can at least do it by chat now, before they used to make you call in. When you cancel and they ask just tell them you don't listen that much and you'd only resubscribe at the rate you're currently paying. They will try to give you lower rates that aren't as low as you're currently paying but if you just say no again, most of the time they will give you your current rate as a "one time courtesy". Every once in a while you'll get a rep who refuses to do that and that's when you cancel. A few weeks later you'll get something in the mail offering you the $5 a month that you were paying and you can just start again. It would be nice if they just cut the bullshit and give you the deal to begin with but I guess they get enough people who think the "lower rate" that isn't $23 a month is a good deal.

yeah i heard about, that, lawsuit cause they make it so hard to cancel........