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Topic	Scumbag United CEO goes full scumbag again
XmasPikachu 04/18/17 12:57:00 PM #16:	UnholyMudcrab posted... There's going to be a case study over this someday. Edit: Oh, my bad, I hadn't read the other posts. Forgive me for trying to be on-topic. Definitely. It's bad PR crisis management 101 darkphoenix181 posted... he is a scumbag because he didn't send you letter he only sent to the premier customers? No. He is a scumbag because of all he's done. This is just about his latest mess up, he is doubling down on his previous behaviors: UA is getting heavily criticized for treating most of its customers as luggage or worse, with the exception of elite flyers (Silver, Gold, Platinum, 1K and Global Services). So what does he do? Send an apology email to.... 1K and GS. Now he also made silver, gold and platinum feel like shit. It's a real dumb move. <cite>XmasPikachu posted [p:877432406] in Scumbag Un... [t:75251532]...</cite> <quote><cite>UnholyMudcrab posted...</cite> <quote>There's going to be a case study over this someday. Edit: Oh, my bad, I hadn't read the other posts. Forgive me for trying to be on-topic.</quote> Definitely. It's bad PR crisis management 101 <cite>darkphoenix181 posted...</cite> <quote>he is a scumbag because he didn't send you letter he only sent to the premier customers?</quote> No. He is a scumbag because of all he's done. This is just about his latest mess up, he is doubling down on his previous behaviors: UA is getting heavily criticized for treating most of its customers as luggage or worse, with the exception of elite flyers (Silver, Gold, Platinum, 1K and Global Services). So what does he do? Send an apology email to.... 1K and GS. Now he also made silver, gold and platinum feel like shit. It's a real dumb move.</quote> ... Copied to Clipboard!
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