LogFAQs > #886304998

I paid $50/mo for one year for the following:
Basic Cable + HBO
25 mb/s internet

This jumped to $70/mo. When I called to complain, they said they can't reduce the price, but will offer a speed boost to 100 mb/s. They also told me standalone internet will be more expensive, so might as well keep the cable + internet. I agreed.

One year after that (today), the price jumped to $120/mo... I called to complain, and cited that new customers are getting $60/mo for the basic cable + HBO with 75 mb/s internet, and if I can get in on that. They said no, that's for new customers only. But what they can do is bring me back to the 2nd year introductory rate of $70/mo, and give me a speed boost to 200 mb/s for one year.

Next year, the price will jump to $150/mo (with today's pricing), so they suggested I call a year later to get it back down (lol they know).

Speed test confirmed that I'm getting 200 mb/s:

http://beta.speedtest.net/result/6610541178


So................. why is it that I have to call in and complain to lower the price? Why not just keep it low in the first place... and why is internet-only more expensive than bundling up with TV, that I do not even watch? Bleh.




TL;DR: Year 1- $50/mo. Year 2- $70/mo with 100 mb/s upgrade. Year 3- $120/mo, but negotiated down to $70/mo with 200 mb/s upgrade. Why do you HAVE to negotiate this crap? And why is internet-only more expensive than bundling up with TV?