LogFAQs > #893658972

Man, Nintendo must not like having to eat the cost of Joycon repairs. I called and said I wanted to get my Joycon repaired and then they started taking me through all the obvious troubleshooting steps. Yes, I've updated my Switch from the first system version in the last ten months, thanks for asking. Eventually I got impatient and said I know this is a known hardware issue, and we got moving along.

I suppose some of that is just typical customer service type stuff. I hate how they have to ask you the most obvious questions. Why is it like that, do people really call customer service immediately without making a single troubleshooting attempt on their own? Every customer service call I've ever made is like 10% actually working on the problem because of this model.