LogFAQs > #910123165

Usually when people see a jump in their bill and call in it's because they originally signed up on a killer deal but the promo fell off and they reverted to everyday pricing which is INSANELY expensive, and they just have to get put on another package. What's kind of weird to me is that new customers usually get sweet promotions and even with uncommon channels I can't wrap my mind around $160 for cable on one box lol.

That's one thing that always bothered me as both a customer in general and working there is how heavy discounts are offered to new customers but people who have been loyal longer don't get them. That being said I know that there is a suggestion being pushed upwards atm so hopefully there should be some sort of customer loyalty program in the future. If you don't have internet with comcast as well I would consider bundling because they're pretty huge on basically the more services you have (cable, int, voice, homesec) the lower your bill will be compared to if you only have one.

It's kind of difficult to get accurate numbers because we can't access packages or channel lineups at home and I can't exactly access your account either but I can say for sure that price can easily be brought down if it really is just cable on one box.

What I would suggest is to call in and say that your bill went up, you want to review your account with them, and see if they can look at different packages that keep your current level of services with a lower price point. Your bill probably has plenty of information but they can view the ledger down to specific things like government taxes/fees, they can tell you exactly where all of the charges are that add up to your current bill, they can also look back and see the monthly rate of the promo you were likely on, and they can build sample packages to be able to give you an exact number of what the cost a new package would be after taxes/prorates.

See if anything seems off when they break down your current monthly, and figure out exactly what networks you do and don't want so that you're not paying for anything you don't need. Some people are wizards with the billing system and some act like it's a foreign language so hopefully you get a wizard, or someone willing to take the time to ask one. Idk what division you're in but hopefully west because compared to east and central they kill it in ratings, CO/WA are where a lot of the internal change is coming from.

But yeah, figure out where your monthly rate is coming from, because that's insane. If you're willing to bundle another service that's also a pretty ez money saver. I personally also live in an area with no competition and it sucks. As an employee I'm eligible for courtesy services at insane discounts but I'm outside the service footprint, so I'm stuck with Rise Broadband for my internet (if you can call 8mb down internet) and directv or dish for TV.

And also just as a side note our "loyalty"/retention department sometimes has access to discount codes that we don't as general agents, but not often. If by some act of god nothing seems funky with your current monthly and they can't build you a package to your satisfaction, you are more than welcome to just ask them to transfer you to the loyalty department, you don't have to say you're cancelling or anything like that. If anything, the agents there are probably more familiar with the billing system if you didn't get lucky and get an aforementioned wizard so it couldn't hurt if you have the time.

Just be chill if you can. I obviously can't speak for everyone, a lot of agents are entry level and I'm sure not everyone is super committed, but like I said I work with a lot of good people that do what they can to help.
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Surf