LogFAQs > #976378099

Basically.

Last night at 230am someone accessed my playstation account and proceeded to add 2SV on it. I got the email of this when I woke up. Went to their website to see what steps to take since I didn't do this.

It said to immediately reset password and then contact customer service. I immediately reset the password and then waited for an hour to talk to their customer service.

They asked me to verify my playstation account with the original playstation serial number I registered for it on.

This was likely well over a decade ago. I gave them the serial numbers to my ps4 and ps5. This wasn't what they wanted. I don't have the prior consoles anymore.

They then proceeded to try and verify my account by the credit card on file or a transaction ID of a recent purchase made online on the service. I told them there are no recent purchases (as there isn't. I buy mostly just physical and totally physical on playstation). I told them I'll give then every single number for every active card I have, but the card on file is likely over a decade old and not an active one anymore I could have the numbers for.

They said this wasn't good enough.

I offered to send the a copy of my ID, passport, or bills in my name to my house to verify my ID. They refused. (This is how steam and blizzard and such verify ids to restore accounts).

They basically said unless I can provide them with information I cannot possibly have, they will not restore it and I will have to make a new account and lose access to all prior stuff from the other account.

They also let someone add 2SV without email verifcation of this being a legit request beforehand.

So, bye bye playstation account.