From: tyder21 | #049 Working at Trader Joe's pretty much means you are a cashier, stocker, and cart pusher. There are no individually assigned jobs, so I got all of the annoyances of the other positions as well.
How it is at walmart too, and I assume a lot of places. I pretty much did all of the positions in the front end if needed, with the exception of CSM, although I could have done that too, I knew more about the front end then a majority of our CSMs.
And having a customer come to your line when your light is off is much worse than them asking if you're open.
-- ~Halo You're not the brightest. http://img404.imageshack.us/img404/907/bandfinisher.jpg
From: MarvelousGerbil | #050 To be fair, it's damn annoying when people start unloading and you're not open. Maybe you're counting your drawer or going on break once you're done with that customer. I see the nuisance, but it's better than someone starting to unload on your belt only for you to tell them you're closed.
Alright, I can see where you're coming from. I guess my main problem would be if I was standing there with no one on my line. I just really don't see what they think I could be doing.
EDIT: Instead of lights we had "Closed" signs at my store that you would put up when you are on your last customer. So another annoyance is when they blatantly ignore the sign.
I never minded fetching carriages from all over the lot, it was great to be outside and active.
I didn't like dumb questions but it wasn't a big deal. Do you work here? dumb but not a bad customer. Where's the milk? as I'm putting it on the shelf... dumb, but not a bad customer. I'm also paranoid about setting off alarms, don't mind that question.
When I worked grocery store.. my biggest complaints:
1. People bringing in a coffee or juice, finishing it, and leaving the bottle/cup on a shelf.
2. People complaining about prices. Like a dairy clerk has any control over anything.
3. People who think a 9pm closing means that 8:59pm is a fine time to go in for a long haul shopping trip.
4. People holding their ground when carts/pallets/mops are out. I'll wait for the customer, but they shouldn't rush to cut me off when they could wait 2-3 seconds for me to go by. I work there, sure, but I'm cleaning floors/stocking shelves for the customer. It should just be common courtesy.
5. People breaking detergment or oil and then not telling anyone. It gets spotted fairly quickly, but there's nothing worse than having people drag carts through oil and yell at you for it, when someone could have just parked their cart in front of it, notified an employee, and had it dusted and cleaned quickly.
I also always hated when I had to bag paper in plastic, but it's a reasonable request.
When I worked at Sam's Club, the worst was having customers get angry with me when a product was out of stock. We had these shammy towels that sell out first shipment of the summer, within hours. Then we'd have people call for them, or come in for them, and get super pissed about them being gone. Like honestly I just stock the shelf, they'll be back in 2 weeks, sorry!
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Donny: Are they gonna hurt us, Walter? Walter: No, Donny. These men are cowards.
Oh man this **** is all tame. Here are the ones that I deal with on a decently regular basis:
-Customers complaining that their ice cream or chicken or whatever is melting while they wait on the customer service line, and blame you for being so slow. -Customers returning some common that they'll obviously rebuy in three days, but want to get rid of because they "bought too much". Lady, it's pasta sauce, it ain't going anywhere, just keep it. -Customers telling you that you don't know what you're doing or that you're being absurd when you tell them whatever it is they don't want to hear (usually arguing over a dollar or less) -In general, customers arguing over anything less than fifty cents. I've run price checks over 10 cent discrepancies, and someone waited in the courtesy line for a one penny discrepancy - please find something else to do with your time. -Customers threatening to shop at another store for whatever reason (hint: I literally couldn't care less about where you shop) -Customers calling other employees lazy when they are preoccupied with something and don't drop everything to come help them.
I've been called uneducated, been called an idiot multiple times, and had items thrown at me multiple times. Had customers demand that the store pay for the taxi they took to shop because we were missing an item they wanted. Had a customer tell me that I was required by law to return his carton of orange juice. Been called racist for checking the dates of all her coupons (guess how many were expired). One customer passively threatened to shoot an employee.
people who spill stuff and don't tell anyone, people who talk on the cell phone while you're waiting on them, and people who get FURIOUS when they bring in their dogs and you tell them they can't be in there
can't wait to finish school and get out of here --- Ryoko
I will never get the people who complain about customers when they work retail. The answer is simple: Stop working in retail.
normally yes, but the way things are these days a lot of people don't have much choice
definitely try to get out as soon as possible though, I've worked in something pretty close to a sweatshop and it was preferable to any of the jobs I've had where you have to deal with customers. honestly the whole experience left me feeling like humans are probably a lower form of life than chimps, the average american wishes they were sophisticated enough that throwing their feces at each other was normal behavior.
-Wet money. If you give me wet money I hate you. Especially if I watched you pull the money out of your bra (yes I had this happen). -Customers looking for a turkey Thanksgiving morning and complaining that we don't have any. That's because the smart people took them all, you moron. In general, customers complaining that we're out of stock of a popular holiday item. "Oh well it's the holiday, you should expect people to look for item x/y/z" - It's hard to keep stock when everyone who buys the grape juice wants 4 bottles at a time. -Smelly people. Shower before you shop, damn (also applies to customers who wear the same clothes for multiple days). -Any person who repeatedly disobeys the rules of the store (forcing way into the express line, trying to use expired coupons from 2006, using spouses and each child to get a raincheck on an item, having five different memberships to get five holiday promotions, etc.)
Other one-offs: One dude referred to one of our employees as "the colored gentleman"; pretty sure that went out awhile ago, bud. One lady got so upset that we didn't have a specific kind of root beer that she had a seizure. One lady had a lobster that was mismarked as a crab, so when I told her "I will fix the price" she barehand took the live lobster out of the back and showed it to me and dropped it on the belt (because she said I didn't know what a lobster looked like).
IMO the worst customers are the ones who inconvenience other customers. You can treat the help like ****, they get paid. But I would get livid when I would have customers doing stupid stuff that clearly was pissing off my normal customers.
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My Japanese alter-ego. Hey all this is Bartz btw.
General rudeness is the worst imo...I never shop at Walmart, but at the grocery store I have cursed out other customers for being dicks for no reason...and people using foodstamps always pisses me off.
From: YOUHAVENOHOPE | #063 -Wet money. If you give me wet money I hate you. Especially if I watched you pull the money out of your bra (yes I had this happen
Ok, I'm cursed somehow. I went to a Rite Aid on my way to my internship today to get a soda. I was carrying an umbrella, wearing a gray button up shirt and a backpack, and had my headphones in. When I went to bend over to get my soda, some guy tapped my on the shoulder and asked me if I could get him a 6 pack of beer from "the back." I literally have no indication that I am an employee at this store, what the hell is wrong with these people?
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Nominate Blue Badger and Bad Badger for the Rivalry Contest. Because this contest deserves a wriggling piece of cardboard.
people who buy a ton of candy, soda, and chips on foodstamps and then turn around and buy lottery with what little cash they might have are terrible. dunno if that makes you a bad customer but they're a waste of biological material in any case and I sincerely hope they are unable to have children(sadly these kinds of people seem to breed faster than everyone else...like rodents...)
From: KingButz | #064 IMO the worst customers are the ones who inconvenience other customers. You can treat the help like ****, they get paid. But I would get livid when I would have customers doing stupid stuff that clearly was pissing off my normal customers.
they absolutely do not get paid enough to get treated like ****, terrible justification
RyokIes posted... From: YOUHAVENOHOPE | #063 -Wet money. If you give me wet money I hate you. Especially if I watched you pull the money out of your bra (yes I had this happen i'd say money out of the shoe is worse
Money that is wet because it's covered in foot sweat.
UltimaterializerX posted... I will never get the people who complain about customers when they work retail. The answer is simple: Stop working in retail.
This is kind of silly Ulti. Most people who work retail aren't qualified for anything higher and retail jobs are much more numerous than other jobs that require no credentials. I'd rather everyone be complaining about their crappy retail job than have them complain about their unemployment check not coming fast enough.
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Nominate Blue Badger and Bad Badger for the Rivalry Contest. Because this contest deserves a wriggling piece of cardboard.
UltimaterializerX posted... I will never get the people who complain about customers when they work retail. The answer is simple: Stop working in retail.
Hey, nothing wrong with complaining. Complaining is healthy. I love my job, and I will still complain. But we can't just up and quit even if we don't like it, not that simple.
-- Joyrock Fresh from my first justified ban. Ever!
I could probably make a book out of all the companies who have turned me down for employment. But until I land something better, I'm pretty much stuck in retail.
-- http://www.facebook.com/zerosignal The photograph reflects, every streetlight a reminder; nightswimming deserves a quiet night
MarvelousGerbil posted... UltimaterializerX posted... I will never get the people who complain about customers when they work retail. The answer is simple: Stop working in retail.
This is kind of silly Ulti. Most people who work retail aren't qualified for anything higher and retail jobs are much more numerous than other jobs that require no credentials. I'd rather everyone be complaining about their crappy retail job than have them complain about their unemployment check not coming fast enough.
-Customers complaining that their ice cream or chicken or whatever is melting while they wait on the customer service line, and blame you for being so slow.
this is why you shop with a family member or a buddy
so if you have a long wait one of you can go switch your stuff for something fresh if it starts to melt or whatever
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bad advice http://img.imgcake.com/viktorpnges.png
