Board 8 > ETHICAL DECISION ~ What would you do?

(+) Yeah! (+)

I ordered an item for a whopping $35 from Amazon last month and according to the tracking it was delivered into a parcel locker (i.e. they put a key in my box). I go to check my mail and for the first time ever it wasn't there. I wait a day and still nothing. So I hop onto Chat Support and tell them it was not in my mail box (no key in my box either). We go through the typical, "Did you check with your neighbor?" "Did you ask if a family member received it?" I told him I live alone :( so that is not a possibility. He eventually checked with his supervisor and since I'm such a great customer they ordered me another one for free. The rep then told me the POST OFFICE will receive a stern warning. Cool right? I've heard if you do this too much your account can get banned so it's not the greatest thing.

Fast forward to today, I go and check my mail and I have a key waiting for me. Low and behold, the original package is finally delivered! I checked the tracking and nothing was updated, no weird notes on the box either.

So... do you:
1) Contact support again, try to explain it was delivered a month late and you'd like to pay for the free one you previously received. And hopefully they remove the demerit from your account.
2) Not do anything. It's free.
3) ???
4) Say the free one never arrived and get another one!
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Went with Option 1. After having to explain my "issue" I get this response:

On personal level, I appreciate your honesty and loyalty.

:')
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the correct course of action was never mention it again

Jeff really doesn't need any more of your money
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I've never had an experience with Amazon customer service that didn't turn out great. They actually paid me $50 to buy Bravely Default from them at one point.
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I've relayed the information to the concerned team and they will reply you via email within next 24 hrs.

It is our privilege to have you as our valued customer & would like to thank you for your continued support.


What if they give me a more credit for being honest?
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you made the right choice, good on you

i would have gone with option 2 personally
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Option 3 is clearly the best
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Received the email and they actually asked if it was okay to charge me.

No credits given.
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How can you call it an ethical decision without any trollies involved?
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it depends what the item is

If they're multiple weeks late and can't figure out what happened to it, I'm probably not telling them by the time I actually do receive it.
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