Board 8 > Have any of you ever worked in retail and had to do those learning programs

(+) Yeah! (+)

...on a computer? those things at many large retail places where you watch these long videos where it's mostly common sense stuff.

Haven't done retail but I've had them for food service and school

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Tom Bombadil posted...

Haven't done retail but I've had them for food service and school

do you hate doing them?

For food service, but not retail

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Yes. I worked at Kohl's for 10 years and we had to do them every single year on like 6 different topics.

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i remember disliking these programs at the time too but now as someone high up in a retail organization, there's not really much alternative to programs like this except giving up on teaching your employees to be more than useless automatons entirely

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CoolCly posted...

i remember disliking these programs at the time too but now as someone high up in a retail organization, there's not really much alternative to programs like this except giving up on teaching your employees to be more than useless automatons entirely

what about teaching them hands on?

CwebbMichSac4 posted...

what about teaching them hands on?

I work in staff development. This is ideal but usually too expensive, especially for retail where rotation is extremely high. Usually learning programmes just exist as directives from senior management to cover their bases and check off a box, unfortunately.

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Omniscientless posted...

I work in staff development. This is ideal but usually too expensive, especially for retail where rotation is extremely high. Usually learning programmes just exist as directives from senior management to cover their bases and check off a box, unfortunately.

yeah check off a box and cover their asses, i think teaching hands on might be less expensive than those programs though

Yes.

Let's me sit down for a couple of minutes so

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CwebbMichSac4 posted...

what about teaching them hands on?

By who? The local manager that probably has their own ideas of how to run things, or maybe even more entry level employees that might not care that much?

Unless you have a designated training team to go around constantly retraining people (which is super expensive) these programs are pretty much the most effective way to at least try to impart certain practices, goals, and expectations across a large organization with many locations.

....It's not as effective as we'd like it to be, though.

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