Current Events > Dishwasher delivery by 12pm... at what time should I call and complain?

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IdiotMachine
05/07/21 11:41:10 AM
#1:


7am to 12pm scheduled time for delivery. It is now 20 minutes 'till 12pm, and still nothing. Think I should call around 12:30pm?

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kingdrake2
05/07/21 11:42:04 AM
#2:


1 or 2 hours. you have shit to do. cant be home all day etc.

your choice on how much leverage to give em.
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OctoPuppy
05/07/21 11:43:47 AM
#3:


Hey I'm also getting a dishwasher delivered soon. Tomorrow though.

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eston
05/07/21 11:45:11 AM
#4:


Just call and ask about the status. These things are usually set up to deliver to several places one after the other, so it's likely the truck is out right now and they could check in.

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IdiotMachine
05/07/21 11:45:19 AM
#5:


OctoPuppy posted...
Hey I'm also getting a dishwasher delivered soon. Tomorrow though.
Hope it isnt a 5 hour window starting at 7 in the freaking morning then not coming till after noon.

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OctoPuppy
05/07/21 11:45:59 AM
#6:


IdiotMachine posted...
Hope it isnt a 5 hour window starting at 7 in the freaking morning then not coming till after noon.

LOL yeah my window is from 7AM to 12 as well lmfao

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IdiotMachine
05/07/21 11:50:37 AM
#7:


OctoPuppy posted...
LOL yeah my window is from 7AM to 12 as well lmfao
lol fail... hope you get early, at least.

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BeyondWalls
05/07/21 11:52:17 AM
#8:


If its not there by 1 then Id call and complain.

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IdiotMachine
05/07/21 11:58:33 AM
#9:


eston posted...
Just call and ask about the status. These things are usually set up to deliver to several places one after the other, so it's likely the truck is out right now and they could check in.
I called. They said theyre in route to stop #7, and Im stop #8. So probably within the next hour.

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Steve Nick
05/07/21 12:03:23 PM
#10:


All of these service industries are incredibly understaffed.

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eston
05/07/21 12:06:08 PM
#11:


Chances are they didn't even know how many deliveries they were making when they gave you that window. They may not have actually set the delivery order until this morning

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IdiotMachine
05/07/21 12:12:33 PM
#12:


eston posted...
Chances are they didn't even know how many deliveries they were making when they gave you that window. They may not have actually set the delivery order until this morning
I wish they would have called me or updated me about me being stop #8. That would have let me know that its going to be delivered late...

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OctoPuppy
05/07/21 12:57:38 PM
#13:


complain to the place you bought it and see if they will offer a discount.

Can't hurt to try

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ConfessPlease
05/07/21 1:00:13 PM
#14:


So did you get it?

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RedJackson
05/07/21 1:00:13 PM
#15:


12:15

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IdiotMachine
05/07/21 1:06:30 PM
#16:


ConfessPlease posted...
So did you get it?
Nope. The delivery guy called me just now saying theyre leaving now for my house, but will get lunch first. Estimated time is 2:10.

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ConfessPlease
05/07/21 1:28:18 PM
#17:


IdiotMachine posted...
Nope. The delivery guy called me just now saying theyre leaving now for my house, but will get lunch first. Estimated time is 2:10.
OK you can call now

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brestugo
05/07/21 1:37:22 PM
#18:


On the line at 11:59.

When I lived in Japan, installers, delivery people. etc. gave you a time, not a window. Say delivery was at noon. At 11:58 the guy knocked on your door, set his shoes inside , put on booties and delivered your shit. I chatted a couple guys up and they earn a decent salary they can support a family on.

Sub contracting and the gig economy has killed delivery service in the U.S. The service sucks ass and the workers need 2-3 jobs to scrape by on.

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kingdrake2
05/07/21 1:56:36 PM
#19:


ConfessPlease posted...
OK you can call now


need some incentive.... delivery fee waived. money back. they're wasting time.
should've said later instead of being late :(.
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BeyondWalls
05/07/21 2:23:19 PM
#20:


So... did TC get it?

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IdiotMachine
05/07/21 6:04:44 PM
#21:


BeyondWalls posted...
So... did TC get it?
Yup I got it. But those sons of bitches said they can't install, despite installation being included. So I spent the past 3 hours installing it by myself (also going to Home Depot to buy parts, since the dishwasher didn't come with necessary items).

Monday, I'm definitely going to call the store and bitch. This is bullshit.

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Axiom
05/07/21 6:08:56 PM
#22:


IdiotMachine posted...
(also going to Home Depot to buy parts, since the dishwasher didn't come with necessary items).
Well there's why they wouldn't install. Most places won't install anything unless it's just a basic with parts ready installation
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IdiotMachine
05/07/21 6:14:45 PM
#23:


Axiom posted...
Well there's why they wouldn't install. Most places won't install anything unless it's just a basic with parts ready installation
They had the parts to install it. They just didn't want to install it.

For example, the dishwasher didn't come with a 3/4in to 3/8in swivel elbow adapter for some reason (it came with a 3/8in supply line hose and drain tube though). The delivery team said they have the swivel elbow adapter if they want to install it, but they don't want to install it because:
a) My drain line is pre-installed weirdly (not to the garbage disposal but to the drain plumbing directly), and
b) The dishwasher electrical hookup is a direct hookup and not a plug (they said they don't do electrical except plug it in).

They didn't even offer to pre-install everything up to that point (take it out of the box, level it, install misc. components, etc.). They just dropped it off in the kitchen and left.

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BeyondWalls
05/07/21 6:17:11 PM
#24:


IdiotMachine posted...
Home Depot
Theres your problem. Dont get me started with Home Depot installers.

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IdiotMachine
05/07/21 6:17:36 PM
#25:


BeyondWalls posted...
Theres your problem. Dont get me started with Home Depot installers.
No, I bought this from Costco, with installation included. I just had to go to Home Depot to buy that stupid elbow.

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BeyondWalls
05/07/21 6:20:21 PM
#26:


IdiotMachine posted...
The dishwasher electrical hookup is a direct hookup and not a plug (they said they don't do electrical except plug it in).
This is true. They warned me about this when I had my microwave installed. Its because these idiot installers arent licensed to do electrical work.

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IdiotMachine
05/07/21 6:24:23 PM
#27:


BeyondWalls posted...
This is true. They warned me about this when I had my microwave installed. Its because these idiot installers arent licensed to do electrical work.
Why didn't they tell me this? Bah... anywho, I found out Costco help is still open; so I'm on hold waiting.

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IdiotMachine
05/07/21 6:46:32 PM
#28:


Costco offered a $50 partial refund. I guess that's good enough... lol

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kingdrake2
05/07/21 7:10:16 PM
#29:


IdiotMachine posted...
I guess that's good enough... lol


hopefully there was much chewing out involved you at least owe them that :(.
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ConfessPlease
05/07/21 7:50:07 PM
#30:


IdiotMachine posted...
Costco offered a $50 partial refund. I guess that's good enough... lol
How much was the delivery fee? Or was it free delivery +?

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IdiotMachine
05/07/21 7:53:56 PM
#31:


ConfessPlease posted...
How much was the delivery fee? Or was it free delivery +?
Free delivery and free installation.

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ConfessPlease
05/07/21 7:57:16 PM
#32:


IdiotMachine posted...
Free delivery and free installation.
Alright so not all bad I guess getting 50 dollars off.

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RetsuZaiZen
05/07/21 7:58:57 PM
#33:


BeyondWalls posted...
This is true. They warned me about this when I had my microwave installed. Its because these idiot installers arent licensed to do electrical work.
Well no shit. Electricians aren't going to do shit like that when they can do actual paying jobs. So... They leave it to general contractors.

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BeyondWalls
05/08/21 1:15:11 AM
#34:


RetsuZaiZen posted...
Well no shit. Electricians aren't going to do shit like that when they can do actual paying jobs. So... They leave it to general contractors.
What? First of all, General contractors arent installing your dishwasher. Its the local handyman. Im pretty sure Home Depot sent the garden guy to install my microwave since he rolled up with it on the back of a lawn care trailer. Second, installer is a paying job. The reason box stores dont send electricians around has to do with liability.

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