Current Events > Best Buy is one of the worst customer services I've ever seen

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Had a radio install for today and they call me 2 hours before I'm supposed to be there for it and they said they have to reschedule me because someone's car is running overtime. I've already waited a month and they want to push me back to July 1st.

I tried to even call back the store and they aren't taking calls

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I dunno. I haven't been able to get anyone at Toys R Us to even answer the phone, for about the last three years.

Best Buy had a special place in my heart for a brief period in the mid-2000's, when the DVD craze was in full swing and all the old TV shows were getting a second life in physical media; Best Buy had shelves upon shelves of DVD box sets, often at excellent prices.

But beyond that, they've always been horrible. If they're not deliberately making your customer experience worse, they're thoroughly ignorant of the products they're selling. My personal favorite was when I was looking for a copy of 'The Best Little Whorehouse in Texas' for my mom's birthday; the clerk I asked for help gave me a look liked I'd slapped his own mother for a second before stammering out 'Uh, we...we don't sell those kinds of movies here.'

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