Current Events > Non-tippers end up having to pick up their own food delivery

(+) Yeah! (+)

It's funny because instacart tells me my groceries will be in a climate controlled area while being delivered and I think they just mean A/C lol. My frozen items are usually almost thawed at times (but not thawed enough that anyone could or should complain about). Just something funny I notice

Why is this story trying to make me mad at the customer and not at the company that doesn't pay people enough to even cover their work expenses?

If it is a fee, dont call it a tip.

Also, how in the hell do 3 subway sandwiches cost 80 bucks?

No, it isn't. If anything, that's how these things should be.
"I'll pay you $10 to get me my shit" places the transaction upfront, instead of after.

It's not even really a "tip" in the traditional sense anyway.

If someone can't afford to tip 2 dollars, then that person shouldn't be on using an app charging an already upcharge on food prices from the get-go.

You're not supposed to call the driver after it has been delivered.

In this case if it were to happen, did the person get their food and get a full refund from doordash? Maybe it was on purpose to get feee food lol

The Subway already got their money from doordash so what happens if an order doesnt get picked up?

If it is a fee, dont call it a tip.

I don't know the answer to this but maybe somewhat related, I generally report anything to Door Dash that is wrong with my order to get a refund. If there is a side missing, if ingredients were missing, etc. I'll generally report that and get the money back for it. I don't abuse it and I don't report anything that's untrue.

One time I asked for a side of a sauce on an order, and found that there was not an extra side sauce, so I reported it and got a little bit of a refund. Then I realized that I had entered wrong into the app and had inadvertently requested the extra sauce to be added to the entree (rather than being in a side cup), and didn't realize they had done that. So I hopped on DoorDash support to tell them I made an error and that they could take the credits back, and that I didn't want the restaurant to get any negative feedback or get charged from DoorDash or something. And the support person let me keep the credits and said not to worry, the restaurant won't be penalized

Thats the whole point. When a waiter/waitress fucks up, you can tell them, and they fix it When a driver fucks up, youre not even suppose to let them know So, thats why people would be mad at drivers and not a waiter/waitress. Because in one case, the problem is resolved.
In the other case, the person who fucked up doesnt care to do their job correctly

If it is a fee, dont call it a tip.

Yeah I've learned to report anything missing even the smallest thing.
I ordered five guys before and all tbe burgers were pretty much wrong toppings or had no bacon or cheese when they were supposed to.
There was no options for no bacon, so i just said i never got the bacon cheeseburger like i ordered lol. No idea how they couldve gotten those so wrong.

Fees for these food apps should be limited to 1 dollar. Thats all they do thats worth it, connecting a customer to a driver. 1 dollar should be the fee and what food apps gets. Not no 10 dollar fee for a delivery, hell no.

Well I never use deliever anyways, I always choose the pickup option

The difference is that, unlike a waitress, there's absolutely nothing the driver can do.

Is a food item missing? Most restaurants are tying or otherwise sealing their bags, and drivers are explicitly not allowed to open the bags to check them on pickup. It's meant to prevent tampering, theft, contamination, etc. Sucks, but other than reading the receipt there's basically nothing that the driver is allowed to do. They will get immediately deactivated if a customer reports their food bag was opened.

Wrong order? Sucks, and the driver should be dinged, but there's absolutely no point in sending the driver back to pick up an order that 1) was already marked as picked up on the restaurant's side, and thus thrown away, or 2) cold as hell in the best case.

Delivered to the wrong place? Again, shit move and the driver should be punished. But the driver isn't going to go back and get it. Especially since there's a decently hight chance whoever it was left with now has it, and probably won't just give it back. That's a potentially dangerous confrontation waiting to happen.

I get that it sucks, but after the delivery is done, there's basically nothing more a driver can or should do. It's down to the app's support to make it right. Unless you just want to yell at the driver. Which is exactly why they don't take communication after delivery.

And in cases like these, the driver is at fault if delivered to the wrong address (barring any outstanding situations where the person's house number was wrong or instructions they gave didn't make sense or something), and they should not be able to keep the tip they received or get a 5 star review

I agree, but the point was regarding "you aren't supposed to call the driver after delivery." I'm not saying the driver shouldn't be dinged. I'm saying there's literally no point in calling them

It is fucking annoying when a order is wrong and no one can do anything about it, but at least these companies are very liberal with refunds or redelivers

Just yesterday, I got a bunch of sauceless chicken and the restaurant was like "Welp sorry. Call DoorDash and they'll fix it."

Lol idk why other people get so mad and try to call restaurants or their driver but im just okay with the refunds they give and leave it at that.

No, it isn't. If anything, that's how these things should be.
"I'll pay you $10 to get me my shit" places the transaction upfront, instead of after.

It's not even really a "tip" in the traditional sense anyway.

Correct, what you describe is a fee not a tip

You want a tip? Alright here's a tip:

Costco pays better and you deal with less stress

If you're too fucking lazy to go pick it up yourself, you don't really need it.

I've never used a food delivery service and I never will.

I don't know the answer to this but maybe somewhat related, I generally report anything to Door Dash that is wrong with my order to get a refund. If there is a side missing, if ingredients were missing, etc. I'll generally report that and get the money back for it. I don't abuse it and I don't report anything that's untrue.

One time I asked for a side of a sauce on an order, and found that there was not an extra side sauce, so I reported it and got a little bit of a refund. Then I realized that I had entered wrong into the app and had inadvertently requested the extra sauce to be added to the entree (rather than being in a side cup), and didn't realize they had done that. So I hopped on DoorDash support to tell them I made an error and that they could take the credits back, and that I didn't want the restaurant to get any negative feedback or get charged from DoorDash or something. And the support person let me keep the credits and said not to worry, the restaurant won't be penalized

Unless it's a grocery pick order, the restaurant controls everything and seals the bag.

the economic tragedy of food delivery services is that if you tip too high someone like an hour away will take the order first and you'll get ridiculously cold food delivered

Actually, considering it's a variable amount meant to entice them to take the job, it's more a bribe, tbh.

CE and tipping is always the most outrageous combination.

Your waitress, waiter, bartender and delivery driver do not make a wage let alone a living wage. Anything you tip is their salary. Yes, it is predatory, archaic and disgusting. No, stiffing them isn't hurting the business that employs them. In fact it's beneficial; those companies have less to worry about on payroll week, and turnover in the food industry can be almost infinite.

Don't order Uber Eats, Doordash, etc. "Delivery Fees" and other pre-tip screen charges go directly to the company, not the driver.

No need to tip on takeout when you pick it up yourself but if you like the place, even a couple bucks to the person cashing out your order goes a long way to restaurant good will.

Don't listen to the insanity of those new clover machines or other tablets. Even 15% is an acceptable tip. 18%-20% for great service. Anything above that should only be reserved for your friend/family, or you're a regular patron or they discounted your order heavily e.g: sitting at a bar, you know the bartender.

CE hates this last point but I'm an 11 year bartender in about seven bars/taverns/restaurants in my time. If you stiff, they will remember. I have seen literal countless forms of petty revenge on repeat patrons stiffing their staff. Some funny, some disgusting. And I can't even imagine what some of these stressed out inner city delivery drivers do if they get stiffed. Make sure your bag is sealed, I guess.

Since it's legal to do this, it's more like throwing out a contract and waiting for the contractor willing to take the lowest bid. You get what you pay for. So if you didn't tip and your shit doesn't arrive or arrives wrong, I have zero sympathy for you. Either stop using/abusing the system in place or do what it takes to understand what is actually going on with the service you are trying to employ. Delivery service is a "luxury service" for a reason. Getting people to do shit for you isn't cheap.

While I always tip. I don't like the end. It not a tip it is delivery Fee. Well call it that and charge a set amount. Right now it is a tip and that means something extra from the goodwill of the customer.

companies making 10 bucks off each order for just connecting a customer to a driver must love you.

no need for them to pay drivers better since theyll always have saps like this to defend their business model.

guessing you argue waiters shouldnt be paid more cause they get tips too.

CE hates this last point but I'm an 11 year bartender in about seven bars/taverns/restaurants in my time. If you stiff, they will remember. I have seen literal countless forms of petty revenge on repeat patrons stiffing their staff. Some funny, some disgusting. And I can't even imagine what some of these stressed out inner city delivery drivers do if they get stiffed. Make sure your bag is sealed, I guess.

Yeah I always thought tips were supposed to be a reward for good service, instead of a necessity to actually receive your food. I don't have a problem tipping usually, but if it's like.... Tip me good or don't get your food, then that's kind of fucked up.

Why is this story trying to make me mad at the customer and not at the company that doesn't pay people enough to even cover their work expenses?

Congrats? You don't need to eat out in general, but I want to not do it myself and I'm willing to pay to accomplish that so

If it bothers you that much that they're lying about what the "tip" is, feel free to try and sue them. You probably won't get far. But it would be funny to see someone try.