Current Events > Man, fuck Stubhub and their "fan guarantee"

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TheGoldenEel
08/07/23 6:27:02 PM
#1:


Tickets to a show tonight (Nathaniel Rateliff & The Night Sweats w/ Thee Sacred Souls) were nearly $100 with fees so we decided to hold off until we could maybe get something cheaper

managed to snag some tickets on stubHub for $60, set up childcare for my kid, and now two hours before the show I get an email that says the tickets I bought arent available but they will offer alternative tickets

well, there are plenty of tickets available, and now theyre all over $100 so even though theyre identical general admission tickets theyre not considered comparable alternative tickets

the response from customer service was basically too bad so sad, pony up another $100 if you want to go to the show thats now in under 2 hours.

fuck ticket companies, and fuck tech companies that dont give a damn about customers because they think they have a monopoly

/rant

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Starks
08/07/23 6:32:49 PM
#2:


I've never had a problem with StubHub. It's a nice way to get undervalued Mets tickets with surprise club access.

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TheGoldenEel
08/07/23 6:36:16 PM
#3:


Starks posted...
I've never had a problem with StubHub. It's a nice way to get undervalued Mets tickets with surprise club access.
Last time I had a problem with my ticket, I called customer service and they immediately replaced it with a different ticket right away

this was 5+ years ago, though; I guess stubhub has entered the stage of business where providing good customer service isnt worth getting repeat customers. See also: airbnb

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TheGoldenEel
08/08/23 12:51:38 AM
#4:


Update: we went to a $10 local comedy show instead

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xAzNPimP4LiFex
08/08/23 1:09:35 AM
#5:


Wow

I never had a problem with them once and I have been buying from them for more than a decade

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Thermador446
08/08/23 3:06:32 AM
#6:


Fuck scalpers.
Shit needs to be shut down, we already pay $15 a ticket in service fees, and that rarely includes parking as the fee increase was designed to do.

I always figured if a scalper fucked you over, it would be one of the smaller, little known sites.

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Smashingpmkns
08/08/23 3:31:08 AM
#7:


How are the tickets you bought not available if you bought them? Like that shouldn't be a fucking thing lol

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SuperShake666
08/08/23 3:51:29 AM
#8:


Ticketmaster owns Stubhub and will hold back tickets to scalp them for themselves via SH.

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tripleh213
08/08/23 5:27:03 AM
#9:


RIP Manstub shot up to $100 fees

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