Current Events > I've been on hold with my student loan servicer (Nelnet) for an hour and a half

(+) Yeah! (+)

This shit is ridiculous. Im literally just trying to find out why my next payment says its due in June 2026 and how thatll affect my interest getting waived this month under the SAVE plan. I sent them an email 2 weeks ago and heard nothing. I have responsibilities I cant sit on the phone all day. It should be criminal to charge interest right now when borrowers cant even get basic info.

System is working exactly as intended.

I was on hold as well today. took me about 2 hours and 20 minutes.

luigi33 posted...

I was on hold as well today. took me about 2 hours and 20 minutes.

I have to leave my house soon so I probably wont get in touch with anyone today if thats the case. fuck this

That's my servicer too. I used the call back feature

If its any help, I was calling about the exact same thing and the representative told me that if you applied for the SAVE plan then you do not have to worry about that bill that you see that you need to pay back on 10/6. Nelnet will recognize that you're in the SAVE plan and extend the date until your plan comes through.

luigi33 posted...

If its any help, I was calling about the exact same thing and the representative told me that if you applied for the SAVE plan then you do not have to worry about that bill that you see that you need to pay back on 10/6. Nelnet will recognize that you're in the SAVE plan and extend the date until your plan comes through.

do you mean theyll send a statement on 10/6 for Octobers payment? I havent gotten any billing statements yet for either this month or next

I'm sure Nelnet is swamped on the phones right now. Servicers are perennially understaffed.

I'm Nelnet as well and this servicer sucks ass. I submitted my save plan the day it was released and I've gotten no bill or anything. I'm sitting on around a grand in student loan assistance from work that I can't pay because it keeps bouncing back payments for 4 months now.

For the record I was on hold for 1 hour 54 minutes before I had to leave lol. Fuck Nelnet

Tbh me being in London, I tried to contact my university regarding transcripts being sent to my new employer in Japan.

Their communication and systems are absolutely abhorrent. I asked them 2 weeks in advance to make sure its sealed and signed. Then I get a notification a day earlier that it was sent off. Then the next day they said they couldn't sign it since it was already sent off.

Like bitch, you had 2 weeks to do it? What the hell were you all doing in that time??

I called mine because I got a notification that "the bank rejected my payment." So I went to the bank and they said no payment ever came in. So I called the servicer, I was told to wait about 4 hours. It ended up being even longer than they said...and they weren't able to help me anyway. Told me to call the bank, even though I already went there. So I couldn't even do anything.

I tried paying a few days later and it worked the second time.

Letsago posted...

I called mine because I got a notification that "the bank rejected my payment." So I went to the bank and they said no payment ever came in. So I called the servicer, I was told to wait about 4 hours. It ended up being even longer than they said...and they weren't able to help me anyway. Told me to call the bank, even though I already went there. So I couldn't even do anything.

I tried paying a few days later and it worked the second time.

That's what I keep getting. It's going to be an absolute clusterfuck. Thank God the Republicans want to cancel the 1 year on ramp while these issues are still a thing

I received the first billing statement from my student loan provider two days ago.

Last time I've heard from them is more than 3 years back.

Due date: October 14th
Amount Due: $0.00

I understand nothing. :/

Charismic_Zach_Gowen posted...

That's what I keep getting. It's going to be an absolute clusterfuck. Thank God the Republicans want to cancel the 1 year on ramp while these issues are still a thing

no one could possibly have predicted that throwing 30 million people back into repayment while cutting funding for loan servicers would turn out badly /s

I called today. Took 60 minutes to get a call back.

Charismic_Zach_Gowen posted...

That's what I keep getting. It's going to be an absolute clusterfuck. Thank God the Republicans want to cancel the 1 year on ramp while these issues are still a thing

Someone else actually had the same problem? I googled and nothing came up of anything similar, so I thought it was just a freak accident.

Letsago posted...

Someone else actually had the same problem? I googled and nothing came up of anything similar, so I thought it was just a freak accident.

Yep. What's worse is that I'm having to earmarked over a thousand dollars because my employer agreed to provide me a monthly stipend for my loan payments provided i give them receipts, which I can't due to Nelnet.